Restaurant Manager jobs in Newport

GIOVANNIS RESTAURANT GROUP

Join the longest established independent Italian family run restaurant group in Wales

GENERAL MANAGER

• Base Pay: £40,000 - £50,000 per year
• Bonus: Upselling rewards, plus a share of service charge and tips under the restaurant’s tronc policy and KPIs
• Rewards: Holiday pay, pension, paid training, staff meals and discounts, uniform and progression opportunities
• Contract: Full-time
• Hours: Days, evenings and weekends, with expected hours agreed before offer
• Location: Central Cardiff
• Cashless Workplace: All customer payments are cashless; no cash handling is required

THE ROLE

You will run one of the Giovannis restaurants, and be flexible with cross-site when needed, and own its commercial and operational performance. You will lead the team on the floor, protect service standards and use accurate forecasts, rotas and stock controls to deliver the agreed profit plan.

You will report to the financial controller and CEO and have authority to act on the numbers, develop your team and address challenges early.

What you will own

• Restaurant P&L, budgets and weekly performance reporting
• Sales, covers, average spend and local revenue opportunities
• Demand-led rotas that protect service without carrying excess labour
• Food and drink gross profit, stock variance, waste and controllable costs
• Recruitment, onboarding, training, performance and retention
• Succession plans for supervisors and managers
• Guest satisfaction, complaints and recovery
• Reservations, events, private dining and repeat business
• Stock, ordering, takings and supplier controls
• Food safety, allergens, licensing, health and safety and employment standards
• Engagement with the companies social media and marketing team

Your performance scorecard

• Sales, covers and restaurant profit
• Quality standards across the restaurant
• Labour cost and rota accuracy
• Food and drink gross profit, stock and waste
• Guest feedback and complaint resolution
• Team retention, training and progression
• Compliance and audit results
• Management and enhancement of online food delivery services and events
• Negotiating skills

What we need

• At least three years running a busy, full-service restaurant
• Direct responsibility for P&L, budgets, labour and gross profit
• Evidence that you have improved sales, costs, guest experience and staff retention
• Strong people management, including training and development
• Experience forecasting demand and building rotas
• Calm, visible leadership during busy services
• Clear written and spoken English for safe service and team leadership
• Level 3 Food Safety is preferred; training can be arranged

What we offer

• £40,000 guaranteed base salary
• Total annual earnings of £40,000–£50,000 including service charge and KPI bonus
• Company pension and sick pay
• Discounted or free food and employee discount
• Training and progression within a three-restaurant group
• Company events
• Free parking where available at the assigned site

How to apply

Send your CV, cover letter and brief examples of the restaurant KPIs you have owned and the results you achieved.

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• Sick pay
• Store discount

Ability to commute/relocate:

• Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Which restaurant KPIs have you personally owned, and what measurable improvements have you delivered in sales, labour percentage, gross profit, stock or waste, guest satisfaction or team retention?
• Tell us about a time you reduced restaurant labour costs or corrected overstaffing without lowering service standards. What did you change, and what measurable result did you achieve?
• How did you get into hospitality and why?

Experience:

• restaurant management: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person