Restaurant Marketing jobs

Job Description: Client & Marketing Manager - Catering

Overview:

Eden Caterers is a leading, sustainable catering company in Waterloo, London with over 30 years of experience delivering fresh, seasonal food to organisations across Central London.

The Client & Marketing Manager is a varied, hands-on role combining marketing, client management and business development. Working closely with the senior leadership team, you'll play a key role in growing Eden's profile, supporting sales and building strong relationships with both new and existing clients.

This is a fast-paced role in an exciting industry where no two days are the same. One day you could be developing a marketing campaign or creating social content; the next you could be hosting a client tasting, working on a proposal, attending an industry event or helping launch a new seasonal menu.

Client Services & Account Management

• Manage relationships with key corporate and venue clients to drive retention and maximise sales opportunities.
• Act as the primary point of contact for top-tier clients, managing enquiries, feedback and issue resolution.
• Manage new top-tier enquiries and opportunities from initial contact through to conversion.
• Attend regular meetings and visits with existing and prospective clients to understand their catering needs and promote Eden’s full offering.
• Support team members with the management and development of day-to-day accounts and smaller clients.
• Track client engagement and pipeline activity through BuddyCRM, ensuring client records, follow-up actions and opportunities are accurate and up to date.
• Lead and support tenders, proposals and other new business opportunities.

Marketing, Communications & Events

• Lead the planning and creation of marketing collateral, including seasonal menus, newsletters, brochures and white papers.
• Manage and update content across all digital platforms, including the website and e-commerce channels, liaising with developers as required.
• Oversee the company’s social media presence (Instagram, LinkedIn, Facebook and X), including content creation, scheduling and paid advertising.
• Plan and execute e-marketing campaigns, including newsletters, product launches and seasonal updates.
• Work with SEO/PPC consultants to coordinate Google Ads and other digital campaigns.
• Organise and lead photo shoots and manage Eden’s image library for use across digital and printed marketing assets.
• Research and attend relevant exhibitions, showcases and industry events to develop relationships and identify partnership and new business opportunities.
• Coordinate Eden’s presence at exhibitions, showcases and partner events, including planning, collateral, logistics and on-site requirements.
• Lead internal communications and staff engagement initiatives, ensuring key company updates, achievements and activities are communicated effectively across the business.

Commercial & Marketing Reporting

• Monitor and report on client account growth, retention, new business development and marketing campaign performance.
• Prepare and present a monthly summary of commercial and marketing performance to the leadership team, highlighting key trends, opportunities and recommended actions.
• Use CRM and digital tools, including BuddyCRM, social media analytics and e-marketing platforms, to track activity, identify trends and measure effectiveness.

Required Skills & Attributes

• Proven experience in client relationship management and marketing, ideally within the food, hospitality or creative industries.
• Strong interpersonal skills with a collaborative and proactive approach.
• Outstanding verbal and written communication skills.
• Strong design skills with experience creating engaging, branded marketing collateral.
• Strong understanding of brand equity and tone of voice, with the ability to apply both consistently across marketing channels and client communications.
• Highly organised and confident working independently, with the ability to manage multiple priorities effectively.
• Commercially minded, with the ability to balance creative ideas with strategic and commercial objectives.
• Detail-oriented with a keen eye for design, presentation and accuracy.
• Proficient in Adobe InDesign, Photoshop and PowerPoint, with experience using CMS platforms.
• Knowledge of BuddyCRM or similar CRM systems is desirable.
• Experience with digital advertising, e-marketing and basic analytics is advantageous.

About You

We are looking for a creative, commercially minded and highly organised individual with the confidence to build strong relationships with clients and stakeholders. You will be comfortable managing multiple priorities, working independently and taking ownership of projects from initial concept through to delivery.

You will be a confident communicator, able to engage effectively with senior stakeholders, while maintaining a strong focus on identifying opportunities to strengthen client relationships, enhance our marketing activity and support business growth.

You will thrive in a varied, fast-paced environment, bringing a proactive, adaptable and hands-on approach to your role, with the ability to respond effectively as priorities evolve.

Reporting To:

Managing Director

Working Arrangement:

The role is based at our Waterloo office, with at least one day a week working from home, and further flexibility as business needs allow.

Job Types: Full-time, Permanent

Pay: £45,000.00-£48,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Sick pay

Experience:

• Food/Hospitality: 2 years (required)
• Marketing: 3 years (required)
• client management: 2 years (required)
• Digital design: 3 years (required)

Language:

• English (required)

Work Location: In person