Restaurant Night Porter jobs

As part of The Ainsworth Collection, we are looking for a night porter to join our team at The St Enodoc Hotel.

Position

Night Porter (acting as Night Duty Manager)

Reporting to

Night Manager, escalating to the General Manager / Operations Director

Hours

21:30 to 07:30, four nights on and four nights off (10-hour shifts, averaging approx 35 hours per week), including weekends and bank holidays

Pay

£13.50 plus tips

Location

St Enodoc by Paul Ainsworth, Rock Road, Rock, Wadebridge PL27 6LA

About the role

When the late duty manager has gone home, you are the person in charge of St Enodoc. As a Night Porter you will oversee the premises overnight, keep the building, guests and colleagues safe and secure, and make sure everything is prepared to a high standard before the public arrive in the morning.

You will work alongside the night cleaner, with no manager on site, and will act as the Night Duty Manager with full authority overnight. You must therefore be comfortable working alone and taking responsibility.

Key responsibilities

Portering and guest services

• Welcome late arrivals and complete early departures.
• Deal with guest requests through the night.
• Assist departments with end of day service and close down.
• Take and confirm telephone and email reservations in line with the reservations procedure.
• Handle complaints, noise and disputes calmly and sensitively, escalating when needed.
• Provide first aid in the first instance.

Security

• Keep the building secure overnight, verify the identity of anyone admitted after hours.
• Carry out regular security walk-rounds, checking exits, vehicles and vulnerable areas, and monitor CCTV and access control.

Health and safety

• Act as Fire Warden and Incident Controller, following the Fire Policy and emergency evacuation procedures, including for guests who need assistance.
• Complete the nightly fire checks and walk-round.
• Ensure all essential technical equipment is monitored, and escalate any issues.

Preparing the premises for public service

• Oversee the premises overnight and prepare them for public service, ensuring all cleaning is done to the required standard.
• Prepare management reports for the morning team.
• Hand over fully through the Night Managers Report and brief the incoming Duty Manager on anything needing attention.

Essential criteria

• Confident and comfortable working alone overnight, with the judgement to make decisions and take charge in an emergency.
• Comfortable managing conflict and de-escalating difficult situations calmly.
• Excellent customer service, with a warm, discreet and professional manner at any hour.
• A strong understanding of security and a responsible approach to health and safety.
• Willingness to complete first aid, fire warden and evacuation training before working as a Night Duty Manager.
• High standards of presentation, and the ability to prepare a building for service.
• Good written English for logbooks, handovers and incident reports, and basic IT skills.
• Physical fitness for the role, including stairs, walking patrols and manual handling.
• Reliability and availability to work 21:30 to 07:30 on a four-on, four-off pattern, including weekends and bank holidays, and the ability to travel to site for those times.
• The right to work in the UK.

Desirable criteria

• Previous experience as a night porter, or in a similar role, in a high-end hotel, restaurant or comparable premium hospitality setting.
• Experience in a four or five-star hotel, fine-dining restaurant or members’ club.
• A current first aid certificate and fire marshal or fire warden training.
• Experience of a hotel property management or reservations system.
• Experience of CCTV, access control, fire alarm panels and evacuation procedures.
• Experience of monitoring building systems and reporting maintenance issues.
• Experience of supervising or acting up as a duty manager.

What we offer

• A competitive hourly rate with Tronc.
• 28 days holiday, including bank holidays.
• Training if required, to ensure you are accredited for the role.

How to apply

Please send your CV and a short covering note about your relevant experience to careers@paul-ainsworth.co.uk, quoting “Night Porter”. Shortlisted applicants will be invited to interview, and the offer will be subject to proof of the right to work in the UK.

St Enodoc is an equal opportunities employer, and we welcome applications from everyone.

Here at The Ainsworth Collection, we are committed to making your working environment an exciting and inspiring place to be as well as promoting a healthy work life balance.. As part of the family, we love nothing more than rewarding our team for all their hard work.

Apart from an excellent rate of pay, team members of The Ainsworth Collection receive 25% discounts at our restaurants and rooms, a share of company-wide tips, and preferential rates with local businesses to enjoy our beautiful part of Cornwall. We know that variety, friendship, and being able to raise to the challenge make our roles interesting and we are proud to offer individual, bespoke career progression throughout our family.

If this sounds like something for you, we would love to meet you. Please apply with a copy of your CV and a covering letter, we can’t wait to hear from you.

Pay: From £13.50 per hour

Benefits:

• Employee discount

Work Location: In person