Restaurant Operation Manager jobs

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is one of the UK's finest luxury hotels and home to The Latymer, the hotel's Michelin-starred and 5 AA Rosette restaurant. Led by Steve Smith, The Latymer is renowned for its exceptional cuisine, world-class service and meticulous attention to detail, offering guests an unforgettable fine dining experience in an elegant setting.

You will join as Restaurant Manager for The Latymer, working alongside Head Chef Steve Smith to deliver an exceptional Michelin-star dining experience. This is a rare opportunity to lead the front-of-house operation within one of the country's most respected fine dining restaurants, driving service excellence, developing a high-performing team and creating memorable experiences for every guest.

At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:

• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Lead the day-to-day operation of The Latymer, ensuring exceptional guest experiences at every service.
• Work closely with Steve Smith and the kitchen team to deliver a seamless and memorable Michelin-star dining journey.
• Inspire, coach and develop the front-of-house team, fostering a culture of excellence, professionalism and continuous improvement.
• Maintain the highest standards of service, presentation and attention to detail expected within a Michelin-starred environment.
• Manage rotas, labour costs, stock control and departmental budgets effectively.
• Drive revenue opportunities through exceptional food and beverage knowledge, including wine recommendations and pairing experiences.
• Build strong relationships with guests, creating memorable experiences that encourage loyalty, advocacy and repeat visits.
• Work collaboratively with the sommelier and kitchen teams to ensure a consistent and exceptional guest journey.
• Ensure compliance with all health, safety, licensing and company standards.

Person Specification

• Proven experience as a Restaurant Manager or senior restaurant leader within a Michelin-starred, fine dining or luxury hospitality environment.
• Passion for exceptional food, wine and world-class service.
• Experience leading teams within premium restaurants, luxury hotels or destination dining venues.
• Experience leading teams within premium restaurants, luxury hotels or destination dining venues.
• Strong leadership skills with a proven track record of developing and motivating high-performing teams.
• Commercially aware with experience managing costs, budgets and driving departmental performance.
• Excellent communication, organisational and interpersonal skills.
• Calm, professional and confident in a high-pressure service environment.
• WSET qualification desirable but not essential.
• A genuine passion for hospitality and creating unforgettable guest experiences.

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and become part of The Latymer, where exceptional hospitality, Michelin-starred cuisine and a shared passion for excellence come together every day.

INDHP