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Job Post Details

Reception Manager - job post

Macdonald The Compleat Angler Hotel, Marlow
2.8 out of 5 stars
Marlow SL7 1RG
£32,000 a year - Full-time

Job details

Pay

  • £32,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability

Location

Marlow SL7 1RG

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Gym membership
  • Free parking
  • Company pension
  • Company events
  • On-site parking

Full job description

Job post summary

Pay: £32,000.00 per year

Job description:

We are currently recruiting for an exceptional Reception Manager to ensure our warm Macdonald Hotels welcome. The Macdonald Compleat Angler Hotel is a luxury four star hotel , situated on the River Thames in Marlow. The hotel has 64 bedroms, a Bar and Lounge, 2 fine dining restaurants and conference & banqueting facilities.

Reception Manager Role

Will report directly to the Operations Manager, oversee the reception and concierge teams and draw on previous customer facing experience to achieve and exceed service and revenue targets.

You will be a confident and effective communicator, who can converse with a wide variety of guests and colleagues at all levels. Having immaculate presentation standards in all tasks and responsibilities including; check in and out; effective reservation & event enquiry handling; collating guest service feedback; giving, receiving and handover of information; accurate billing and posting of revenue; efficient and professional attention to guest & colleague enquiries; daily and weekly reporting including revenue posting & balance of room types; weekly attendance at key business meetings; efficient manning/rotas; leading & developing the team to deliver an excellent guest service experience & commercially successful operation.

Reception Manager Requirements

Our expectation of you will be that you are able to work on your own using your initiative as well as contribute to the overall success of your team and the hotel. The successful candidate will likely have the following:

  • Experience of Opera
  • Welcoming and professional approach to guests
  • Passion for exceeding guest expectation, first time, on time, every time
  • Immaculate presentation standards in all that you do
  • Experience in similar hotel front office role and luxury environment
  • Excellent communication skills with high standards of literacy, numeracy and office based computer systems
  • Organised and able to work to deadlines
  • Strong commercial skills
  • Ability to lead & drive a team to achieve key targets

This is a seven day per week operation and a degree of flexibility is required to cover early starts, late evening finishes, weekends & nights.

The successful candidate will be joining a fun loving, hard working team who excel in delivering world class standards!

In return we offer a highly competitive wage & a range of fantastic benefits that include; 28 days holiday per year, smart uniform, discounted hotel and F&B rate throughout the group and pension options.

Job Type: Full-time

Additional pay:

  • Tips & Gratuities

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Gym membership
  • Sick pay

Schedule:

  • Weekend availability

Work Location: In person

Pay: £32,000.00 per year

Pay: £32,000.00 per year

Benefits:

  • Free parking
  • On-site parking

Work Location: In person

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