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Restaurant Receptionist jobs

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    • The successful candidate will be the first point of contact for our guests, responsible for delivering exceptional guest services and ensuring a smooth check-in…
    • At least 12 months experience working in a similar restaurant in a similar position.
    • Welcome and accommodate clients on top of the usual duties of a Waiter/…
    • Excellent communication and customer service skills.
    • Strong organisational skills and attention to detail.
    • A calm and friendly manner, even when things get busy…
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    • To ensure there is always a focus on ensuring excellent customer experience, by ways of presentation and food service within the home.
    • Pay:: £13.45 per hour.
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    • This role is a permanent contract working 4 days on 4 days off on a rolling rota between 8am - 8pm.
    • Act as the face of the community, delivering a professional…
    • Check guests in and out of the accommodation.
    • General administrative duties and daily banking.
    • Be the first point of contact for all guests.
    • The hotel may also be able to offer on-site staff accommodation, in order to help the newest members of the team re-locate and settle in, and has free on-site…
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    • Carry out the set up and breakdown of the restaurant.
    • Be able to competently maintain the operation of the restaurant and bars during service.
    • Our business is built on exceptional presentation, professionalism, and a commitment to delivering a first-class customer experience.
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    • We swap complex harmonies and dreary sheet music, for great songs, legendary atmosphere and a room full of people who just want to have a good time.
    • Provide table-service to customers in our restaurant, following company service procedures.
    • Maintain cleanliness and organisation of the bar and restaurant area…
    • We're looking for an enthusiastic and experienced Senior Guest Host to join us on a temporary 6-week contract during one of our busiest periods.
    • Whether you are welcoming guests, answering enquiries or helping solve problems, you'll play a key role in ensuring every guest feels relaxed, cared for and…
    • £12.71 per hour to £13.45 with boost + share of hotel tips (approx. £1 per hour) • Permanent Contract (32 hours).
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    • Temporary contract until 31st October 2026*.
    • Access to our employee rewards portal with discounts and savings.
    • Maintain the database of all bookings.

Job Post Details

Hotel Receptionist - job post

Passford House Hotel
3.5 out of 5 stars
Lymington SO41 8LS
£26,500 - £27,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £26,500 - £27,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability

Location

Lymington SO41 8LS

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • On-site gym
  • On-site parking

Full job description

Overview
We are seeking a professional and welcoming Hotel Receptionist to join our team. The successful candidate will be the first point of contact for our guests, responsible for delivering exceptional guest services and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, providing personalised service to diverse guests. Previous hotel experience is highly desirable to enhance guest interactions and overall service quality.

Working pattern is based on Early (7:30am - 4pm) or Late (3pm - F) shifts, based on working a 5 day week, including weekends.

Responsibilities

  • Greet guests upon arrival and assist with check-in procedures
  • Manage guest enquiries efficiently via phone, email, or in person with exemplary phone etiquette
  • Handle reservations, cancellations, and modifications accurately using the hotel management system (RezControl)
  • Provide information about hotel facilities, local attractions, and services to enhance guest experience
  • Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
  • Process payments securely and issue receipts or invoices as required
  • Maintain a tidy and organised reception area at all times

Requirements

  • Previous experience in a hotel or hospitality environment is preferred but not essential; training will be provided for suitable candidates
  • Excellent communication skills, with the ability to converse fluently in English; additional languages such as French, Spanish, or Mandarin are advantageous
  • Strong organisational skills with attention to detail
  • Ability to remain calm under pressure and handle multiple tasks simultaneously
  • Demonstrated proficiency in using hotel management software or similar systems is desirable
  • Knowledge of good phone etiquette and guest service principles
  • A friendly demeanour coupled with a professional appearance and attitude

Benefits

  • Monthly Gratuities
  • Free use of swimming pools, gym and tennis court
  • Discounted accommodation bookings
  • Free meals on duty
  • Uniform provided

Pay: £26,500.00-£27,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site gym
  • On-site parking

Work Location: In person

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