Restaurant Receptionist jobs in London NW10

At Escape London, we don't simply run escape rooms—we create unforgettable experiences. Every guest should leave talking about their adventure long after they've gone home.

We're looking for an Immersive Experience Host who genuinely enjoys people, takes pride in their work, and wants to create exceptional moments for every guest.

We have high standards because our guests deserve unforgettable experiences. We're looking for someone who takes ownership, notices the small details, enjoys learning, and genuinely cares about delivering exceptional service every single day.

Your Responsibilities:

• Prepare every game room to an exceptional standard, ensuring every guest walks into a flawless experience.
• Welcome every team with energy, confidence and professionalism, creating an experience from the moment they arrive until they leave.
• Take ownership of game quality by ensuring every experience runs smoothly, every room is presentation-ready, and all safety standards are consistently met.
• Support the growth of the Escape London brand by creating engaging social media content that showcases our immersive experiences and inspires more people to visit.

What We're Looking For:

• Previous experience in customer service or hospitality is essential.
• A genuine passion for creating exceptional guest experiences.
• Excellent communication skills with the confidence to engage guests from all backgrounds.
• A proactive, positive attitude with the ability to take ownership and work independently.
• Strong organisational skills and the ability to remain calm and focused in a fast-paced environment.
• Great attention to detail and pride in maintaining high standards.
• A willingness to learn practical skills, including basic maintenance and DIY tasks.
• Flexibility to work evenings, weekends, and bank holidays as part of a rota.
• A reliable, dependable team player who contributes positively to the team culture.

What You’ll Get:

• Comprehensive training in immersive hosting, customer service, and operational excellence.
• Ongoing coaching and personal development to help you grow both professionally and personally.
• The opportunity to develop practical skills, including maintenance, problem-solving, and behind-the-scenes operations.
• A supportive, ambitious team that values professionalism, teamwork, and continuous improvement.
• Performance-based recognition and incentives.
• Team socials and company events throughout the year.
• Opportunities to progress as Escape London continues to grow.
• Complimentary escape room experiences for you and discounted games for immediate family.
• Company pension and paid annual leave.
• The opportunity to help shape one of London's leading immersive entertainment brands.

If you're passionate about delivering exceptional experiences, take pride in your work, and want to grow with an ambitious company, we'd love to hear from you. Apply today and become part of the team creating unforgettable moments for thousands of guests every year.

Pay: From £12.75 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Gym membership
• Sick pay

Experience:

• Hospitality: 2 years (required)

Location:

• London W12 8NL (preferred)

Work Location: In person