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Restaurant Reservation Agent jobs in London

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    • Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the…
    • View all Rosewood London jobs - London jobs - Reservation Agent jobs in London
    • Salary Search: Reservations Agent salaries in London
    • See popular questions & answers about Rosewood London
    • Maintain clear and effective communication with restaurant teams and wider hotel departments to ensure smooth execution of all reservations.
    • Managing day to day reservation bookings and enquiries for multiple sites via phone or email.
    • The reservations office is open from 9am – 9pm, 7 days a week,…
  • View similar jobs with this employer
    • To be fully aware of all information required for a reservation and to obtain it accurately and efficiently.
    • To be fully conversant with the Opera system and to…
    • Flexibility on rota and hours for work life balance.
    • Up to 5 wellbeing holiday days.
    • Discounted gym membership and broad range of discounts from popular…
    • Continuous review reservations diary for three months ahead.
    • You look after reservations, booking scheduling/ maximising, and all restaurant and garden…
    • You will ensure all reservations are recorded and confirmed in line with company policy, being responsible for cross selling and upselling on initial enquiries.
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    • You will contribute to delivering exceptional customer service, implementing reservations procedures and supervising the reservations team.
Reservations Agent
Rosewood London
·
3.8
252 High Holborn, London
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Benefits

Pulled from the full job description
Annual leave
Company pension
Season ticket loan

Full job description

Role

We are currently looking for a Reservations Agent to join our team of associates at Rosewood London. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability.

Key expectations of this role are
  • Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.
  • Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.
  • Responding to all guest enquiries in an engaging manner whilst using Rosewood standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Profile
  • Paying exceptional attention to detail by not comprising on quality standards.
  • The ability to work in a team and build relationships with the others.
  • Being organised and proactive in managing your tasks.
  • Good communications skills in order to handle complex guests’ requests.
  • Having good knowledge of the Opera property management system.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

Benefits
  • 28 days paid holidays per annum including Bank Holidays
  • Company pension scheme and life assurance
  • 12 complimentary room nights and F&B discount worldwide
  • Career development opportunities
  • Free meals on duty
  • Season ticket loan
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