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Restaurant Reservation Manager jobs

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    • Manage reservations systems and booking platforms.
    • Produce reservations and booking reports for operational teams.
    • Passion for hospitality and guest experience.
    • A strong understanding of restaurant service, reservations, table planning and customer care.
    • Co-ordination of restaurant operations*.
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    • Produce monthly reports highlighting the key successes of the reservations team, booking statistics, and booking trends.
    • Up to 50% staff discount across all José Pizarro Group restaurants.
    • Experience with POS, reservations and workforce management systems· Calm under pressure and…
    • You’ll lead, coach and develop your team to deliver consistently brilliant service, while using insight and feedback to drive continuous improvement.
    • Previous experience managing a high-volume restaurant.
    • Strong commercial awareness and understanding of restaurant operations.
    • Strong reservation and diary management experience.
    • Experience with restaurant booking systems would be beneficial.
    • Reception MANAGER – FULL TIME, PERMANENT *.
    • Oversee table plans, reservations and service readiness.
    • Coordinate communication between restaurant, kitchen and bar teams.
    • Free meals while on duty.
    • Leading daily restaurant operations and service delivery.
    • Managing reservations, service flow, and guest recovery.
    • Employee discounts across the group.
  • View similar jobs with this employer
    • Operational Excellence: Managing daily reservations, overseeing venue setup/close-down, and ensuring all hygiene and health and safety standards are…
  • View similar jobs with this employer
    • Strong administration skills and the ability to work with our reservations, wage tracking and stock programs..
    • Ordering, stock, wastage and cellar control.
  • View similar jobs with this employer
    • Strong administration skills and the ability to work with our reservations, wage tracking and stock programs..
    • Ordering, stock, wastage and cellar control.
    • Proven management experience within the food service or hospitality industry, preferably in a restaurant setting.
    • Proven supervising experience within a restaurant or hospitality environment.
    • Manage reservations, guest enquiries, and seating arrangements to optimise…
    • Proven experience in restaurant or hospitality management, with a strong background in bar and restaurant.
    • Supervise and coordinate the activities of restaurant…

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Job Post Details

Thesleff Group logo

Reservations Manager - Restaurant Group - job post

Thesleff Group
London W1K
£48,000 - £50,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £48,000 - £50,000 a year

Job type

  • Permanent
  • Full-time

Location

London W1K

Benefits

Pulled from the full job description

  • Employee discount
  • Employee assistance programme
  • Company events

Full job description

Reservations Manager – Thesleff Group

Reservations Manager

Thesleff Group is seeking an experienced and commercially minded Reservations Manager to lead and develop our central reservations function across a portfolio of some of London's most exciting hospitality brands.

This is a fantastic opportunity for a Reservations Manager who combines exceptional guest service with strong organisational skills, commercial awareness, and a passion for hospitality. As Reservations Manager, you will play a key role in maximising covers, driving revenue, and ensuring every guest interaction reflects the standards and personality of our brands.

Working closely with operational leadership teams, the Reservations Manager will oversee all reservation activity, optimise booking performance, manage guest communications, and lead the reservations team to deliver a seamless experience from first contact through to arrival.

About Thesleff Group

Thesleff Group is one of London's most dynamic hospitality businesses, operating a diverse portfolio of award-winning restaurants, bars, and hospitality concepts including Los Mochis, Luna Omakase, Sale e Pepe, Sale e Pepe Mare, Viajante87, Juno Omakase and Ma/Na Mayfair.

Our venues are united by a commitment to exceptional food, drinks, design, and hospitality. We are passionate about creating memorable experiences for both our guests and our teams.

The Role

As Reservations Manager, you will be responsible for the day-to-day management of reservations across the group, ensuring guest enquiries are handled professionally, efficiently, and with genuine hospitality.

You will work closely with General Managers, Operations, Marketing and Revenue teams to maximise occupancy, manage guest demand, and support business performance.

Key Responsibilities

  • Lead and manage the central reservations function across multiple venues
  • Oversee all guest reservations, enquiries and special requests
  • Manage reservations systems and booking platforms
  • Monitor availability, booking trends and guest demand
  • Maximise covers and revenue opportunities through effective yield management
  • Ensure guest communications are timely, accurate and personalised
  • Produce reservations and booking reports for operational teams
  • Train, coach and develop reservations team members
  • Build strong relationships with VIP guests, concierges and key partners
  • Work closely with restaurant management teams to ensure seamless guest experiences
  • Support new venue openings, launches and special events

What We're Looking For

  • Previous experience as a Reservations Manager or Senior Reservations Executive within premium hospitality
  • Strong knowledge of the OpenTable reservatiosn systems and booking platforms
  • Excellent organisational and administrative skills
  • Commercial awareness and understanding of revenue optimisation
  • Exceptional written and verbal communication skills
  • Strong leadership and team development experience
  • Ability to work in a fast-paced, multi-site environment
  • Passion for hospitality and guest experience
  • Strong attention to detail and problem-solving skills

What We Offer

  • Performance-related bonus opportunities
  • Career development and progression within a growing hospitality group
  • Staff dining discounts across the group
  • Employee assistance programme
  • Training and development opportunities
  • Company events and team socials
  • The opportunity to help shape the guest journey across some of London's most exciting hospitality brands

Applicants must have the right to live and work in the UK.

Equal Opportunities

Thesleff Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals regardless of age, disability, gender identity, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Pay: £48,000.00-£50,000.00 per year

Work Location: In person

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