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Restaurant Reservation jobs

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    • Manage reservations systems and booking platforms.
    • Produce reservations and booking reports for operational teams.
    • Passion for hospitality and guest experience.
    • Taking & making reservations that fall outside the website including group bookings (hotels, restaurant, transport & guides).
    • Gain valuable experience in a high-end restaurant setting.
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    • Strong reservation and diary management experience.
    • Experience with restaurant booking systems would be beneficial.
    • Reception MANAGER – FULL TIME, PERMANENT *.
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    • Produce monthly reports highlighting the key successes of the reservations team, booking statistics, and booking trends.
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    • Coordinate communication between restaurant, kitchen and bar teams.
    • Free meals while on duty.
    • Manage phone etiquette when taking reservations or responding to guest inquiries.
    • Prior experience in hospitality, restaurant, or hotel environments is highly…
    • Leading daily restaurant operations and service delivery.
    • Managing reservations, service flow, and guest recovery.
    • Employee discounts across the group.
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    • Operational Excellence: Managing daily reservations, overseeing venue setup/close-down, and ensuring all hygiene and health and safety standards are…
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    • Complete all paperwork for room attendants allocations using opera allocations and reservation traces for special requests.
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    • Strong administration skills and the ability to work with our reservations, wage tracking and stock programs..
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    • The hotel offers a range of amenities including an on-site restaurant and bar - Lavelle, room service, a fitness centre, free Wi-Fi, flexible meeting and event…

Job Post Details

Thesleff Group logo

Reservations Manager - Restaurant Group - job post

Thesleff Group
London W1K
£48,000 - £50,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £48,000 - £50,000 a year

Job type

  • Permanent
  • Full-time

Location

London W1K

Benefits

Pulled from the full job description

  • Employee discount
  • Employee assistance programme
  • Company events

Full job description

Reservations Manager – Thesleff Group

Reservations Manager

Thesleff Group is seeking an experienced and commercially minded Reservations Manager to lead and develop our central reservations function across a portfolio of some of London's most exciting hospitality brands.

This is a fantastic opportunity for a Reservations Manager who combines exceptional guest service with strong organisational skills, commercial awareness, and a passion for hospitality. As Reservations Manager, you will play a key role in maximising covers, driving revenue, and ensuring every guest interaction reflects the standards and personality of our brands.

Working closely with operational leadership teams, the Reservations Manager will oversee all reservation activity, optimise booking performance, manage guest communications, and lead the reservations team to deliver a seamless experience from first contact through to arrival.

About Thesleff Group

Thesleff Group is one of London's most dynamic hospitality businesses, operating a diverse portfolio of award-winning restaurants, bars, and hospitality concepts including Los Mochis, Luna Omakase, Sale e Pepe, Sale e Pepe Mare, Viajante87, Juno Omakase and Ma/Na Mayfair.

Our venues are united by a commitment to exceptional food, drinks, design, and hospitality. We are passionate about creating memorable experiences for both our guests and our teams.

The Role

As Reservations Manager, you will be responsible for the day-to-day management of reservations across the group, ensuring guest enquiries are handled professionally, efficiently, and with genuine hospitality.

You will work closely with General Managers, Operations, Marketing and Revenue teams to maximise occupancy, manage guest demand, and support business performance.

Key Responsibilities

  • Lead and manage the central reservations function across multiple venues
  • Oversee all guest reservations, enquiries and special requests
  • Manage reservations systems and booking platforms
  • Monitor availability, booking trends and guest demand
  • Maximise covers and revenue opportunities through effective yield management
  • Ensure guest communications are timely, accurate and personalised
  • Produce reservations and booking reports for operational teams
  • Train, coach and develop reservations team members
  • Build strong relationships with VIP guests, concierges and key partners
  • Work closely with restaurant management teams to ensure seamless guest experiences
  • Support new venue openings, launches and special events

What We're Looking For

  • Previous experience as a Reservations Manager or Senior Reservations Executive within premium hospitality
  • Strong knowledge of the OpenTable reservatiosn systems and booking platforms
  • Excellent organisational and administrative skills
  • Commercial awareness and understanding of revenue optimisation
  • Exceptional written and verbal communication skills
  • Strong leadership and team development experience
  • Ability to work in a fast-paced, multi-site environment
  • Passion for hospitality and guest experience
  • Strong attention to detail and problem-solving skills

What We Offer

  • Performance-related bonus opportunities
  • Career development and progression within a growing hospitality group
  • Staff dining discounts across the group
  • Employee assistance programme
  • Training and development opportunities
  • Company events and team socials
  • The opportunity to help shape the guest journey across some of London's most exciting hospitality brands

Applicants must have the right to live and work in the UK.

Equal Opportunities

Thesleff Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals regardless of age, disability, gender identity, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Pay: £48,000.00-£50,000.00 per year

Work Location: In person

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