Restaurant Review jobs in Norwich

The Business

Royal Norwich is more than a golf club. Set within a stunning 400-year-old parkland estate on the outskirts of Norwich, and with a proud heritage spanning over 130 years, we combine tradition and innovation to deliver an exceptional golfing, leisure, and hospitality experience.

Known for our warm and welcoming atmosphere, we invite members, guests, and visitors to enjoy everything our estate has to offer. Our facilities include:

• 18-hole championship golf course
• 6-hole course
• Driving range with Toptracer technology
• Padel court
• Flexible conference and event spaces
• Spacious restaurant and bar with panoramic course views
• Modern gym
• Dedicated children’s play area

Royal Norwich is a unique destination for sport, leisure, dining, and events.

The Role…

The Assistant Manager plays a visible, hands-on leadership role in delivering outstanding hospitality and facility standards across The Stables.

You will support the Clubhouse Manager in leading front-of-house operations, ensuring exceptional service for members, golfers, visitors, and event guests. You will also help drive commercial growth, maintain operational standards, and contribute to Royal Norwich’s ambition to grow hospitality into a significant profit centre.

As an ambassador for the club, you will demonstrate our core values at all times and work collaboratively with the wider management team for the overall success of the business. You will lead by example, inspire your team through positive leadership, and create memorable guest experiences through consistent, professional service.

Key Responsibilities :Operations & Guest Experience

• Oversee the day-to-day shift operations of front-of-house teams, housekeeping, and service delivery within The Stables.
• Ensure consistently high guest satisfaction and service standards.
• Coordinate effectively with Golf Operations, Sales & Events, Greenkeeping, and other departments to deliver seamless service.
• Support the review, development, and implementation of policies, SOPs, and service standards.
• Monitor guest feedback and implement improvements based on trends and insight.
• Resolve guest complaints professionally, escalating where appropriate.
• Carry out hands-on shift management as required by the business.
• Conduct end-of-shift checks across FOH and BOH areas to ensure cleanliness, compliance, and checklist completion.
• Report maintenance or equipment issues promptly to ensure timely resolution.

Food & Beverage Performance

• Support revenue growth initiatives across food, beverage, and events.
• Work with the Clubhouse Manager and marketing team to deliver annual budgets.
• Ensure POS systems are accurate, updated, and correctly priced.
• Support stock control, ordering, and supplier compliance.
• Help ensure menu items and drinks are served to agreed specifications to protect margins and consistency.
• Attend weekly management meetings to review budgets, targets, and performance.
• Identify opportunities to grow sales and enhance commercial performance.

Team Leadership & Development

• Supervise, motivate, and develop hospitality team members.
• Assist with recruitment, induction, training, and performance reviews.
• Deliver regular coaching and on-shift feedback.
• Create clear service plans and team briefings for each shift.
• Identify training and development opportunities within the team.
• Support onboarding processes and training documentation.
• Ensure compliance training is completed and kept up to date.
• Identify your own development needs and discuss with the Clubhouse Manager.

Staffing & Labour Management

• Support rota planning to ensure effective labour deployment and fair scheduling.
• Monitor wage costs in line with budgets.
• Maintain high standards of presentation, uniform, and professionalism.
• Ensure sufficient staffing levels to meet business needs.

Compliance, Safety & Standards

• Ensure compliance with food safety, licensing, health & safety, and employment legislation.
• Support achievement and maintenance of a 5-star food hygiene rating.
• Ensure all cleaning schedules, checklists, and records are completed accurately.
• Work with the Compliance Manager to ensure team training remains current.
• Manage HR matters professionally with support from senior management and HR where required.

Skills & ExperienceEssential

• Minimum 2 years’ experience in hospitality supervision or management.
• Strong front-of-house leadership experience in a fast-paced environment.
• Passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and develop teams.
• Strong organisational skills with the ability to multitask and prioritise.
• Commercial awareness and budget understanding.
• Flexible approach to working evenings, weekends, and busy peak periods.

Desirable

• Experience in golf, leisure, hotel, or club environments.
• Experience supporting events and functions.

Key Relationships

• Clubhouse Manager
• Front of House Team
• Head Chef
• Kitchen Team
• Sales & Events Team

Reports to:

Clubhouse Manager

Responsible for:

Front of House Hospitality Team

Job Location

Royal Norwich Golf Club, The Weston Estate, Weston Hall Road, Weston Longville, Norwich, NR9 5JZ

Basic Salary

TBC

Company Benefits:

• Points Golf Membership or Gym Membership
• 20% off food and beverage
• 20% off Proshop items excluding hardware and electric trollies
• Discounted on meals whilst on shift

Expected Hours of Work

40 hours per week. The Assistant Manager will be expected to work outside of normal office hours, this will include evenings and weekends to meet the needs of the business.

Equality, Diversity & Inclusion

As an equal opportunities' employer, Royal Norwich is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Royal Norwich Golf Club.

Disclaimer

This Job Description includes, but is not limited to, the duties outlined above. The employee may be required to undertake additional duties outside of the remit of this job description depending on the needs of the business.

Job Types: Full-time, Permanent

Pay: From £29,500.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking

Application question(s):

• How many years of hands on Hospitality experience so you have?
• How Many years of hands on events experience do you have?

Experience:

• Hospitality management: 2 years (required)

Work Location: In person