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Restaurant Shift jobs in Epsom KT19

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    • Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM and 7 PM).
    • The Team Leader will be responsible for ensuring that all the needs of the…
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    • Bonus paid twice a year.
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    • A typical working week may look like 5 working days, including 3 single shifts and 2 double shifts.
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    • Meals on shift (order lunch, dinner & coffee from our Söderberg restaurant next door).
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    • Assist the General Manager in overseeing daily restaurant operations, ensuring…
    • Employee discount across Valentina stores and restaurants.
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    • Staff meals whilst on duty.
    • Balanced rota, with a variety of daytime and evening shifts.
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    • Great Food for You– Free meals provided when you're on shift.
    • Incredible Discounts- Access to discounts for restaurants, retail, gyms and travel.
    • Hours: * Working hours and shift pattern to be confirmed via a rota-basis.
    • As Chef de Partie / Sous Chef, you will work closely with the Head Chef and the wider…

Job Post Details

Front of House Team Leader - job post

Rapport
(part of Compass Group)
3.3 out of 5 stars
London W2 6BD
£38,600 a year - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £38,600 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

London W2 6BD

Benefits

Pulled from the full job description

  • Employee assistance programme
  • Company pension

Full job description

The Team Leader will be responsible for ensuring that all the needs of the client are met and exceeded in a professional and friendly manner. As the face of the business, you will ensure all client needs are met and exceeded while motivating, coaching, and managing your team to deliver high-quality services. You will take ownership of operational, people, and business responsibilities to support the broader goals of the company and its clients.

You will be in charge of managing and motivating a brilliant team of 5 across multiple buildings to continue to deliver high quality services.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM and 7 PM).

Salary: £38,600 per annum

What will you get?

  • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
  • Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
  • Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

  • Manage and motivate your team – offer guidance, nurture, and support.
  • Ensure the core service hours at covered by the team at all times through effective rota management.
  • Overseeing the daily reception operations and ensuring a welcoming environment.
  • Ensure SOPs are up to date and are being followed.
  • Build relationships with key stakeholders.
  • Work closely with the client to continue improving the guest experience.

The ideal candidate will

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Have at least 1 year’s experience as a Team Leader within a corporate, luxury hotels or luxury airline environment.
  • Organised and willing to offer innovative ideas to continue elevating the experience.
  • Proactive and outgoing, willing to build relationships with key stakeholders.
  • A natural ability to nurture the team, ensuring they are well supported and motivated.
  • Upbeat, professional and an approachable individual with a can-do attitude.
  • Passionate about delivering exceptional service and contributing positively to the team.
  • Committed to continuous personal and professional development.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.


Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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