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    • You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest…
    • Experience in a busy restaurant or hospitality environment.
    • Support the GM with the day-to-day running of the restaurant.
    • Deal confidently with guest feedback.
    • You will already have experience in working within a busy restaurant and/or bar and be looking for the next step in your career, you will be the face of the…
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    • An achievable bonus scheme worth up to 15% of annual salary.
    • An additional Secret Shopper bonus worth up to £2,000.
    • Days out and social events.
    • It’s a hands-on role where you’ll take control of the shift, build a strong team rhythm, and deliver consistently under pressure.
    • Free food on every shift.
    • Proven supervising experience within a hospitality or restaurant environment.
    • Supervise the daily operations of the bar & restaurant, ensuring smooth service…
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    • In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every…
    • Excellent work life balance within a Michelin starred restaurant.
    • Previous experience within a Michelin starred restaurant is essential.
    • Quick service & fast food restaurant: 1 year (required).
    • Previous management experience within restaurant, fast food, QSR or high-volume hospitality.
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    • Many employee benefits, rewards and recognition.
    • Must be able to provide 5-year checkable work history for airport clearance.
    • Experience in supervising a team.
    • Previous experience supervising or leading a team in a bar, pub, restaurant, or events venue.
    • Match Days and Non-Match Days (C&E Events) which includes evening…
    • Have previous experience in a similar Supervisor or Team Leader role.
    • Work with wider pub management team to ensure the business runs efficiently and profitably…
    • 50% staff discount when dining in any Franco Manca restaurants.
    • You will have previous experience in a Supervisor or Team Leader role within a Hospitality or…
    • 50% staff discount when dining in any Franco Manca restaurants.
    • Quarterly Bonus scheme up to 10% of your base salary based on team and restaurant performance.

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Supervisor Plus
Butlin's
·
3.4
Bognor Regis PO21 1JJ
Permanent, Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Permanent
Full-time

Shift and schedule

Flexitime

Benefits

Pulled from the full job description
Flexitime

Full job description

Description


A brand-new role. A brand-new challenge.

This is a genuinely new position at Butlin's — and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one.
You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for.
Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most

What you'll be doing
  • Leading from the front — keeping your team focused, motivated, and in the right place at the right time
  • Coaching the team to hit key targets, from add-on sales to guest experience scores
  • Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting
  • Making sure guests always find what they need, when they need it
  • Keeping an eye on NPS and guest feedback, and turning it into real action
  • Championing the Butlin's Values and Leadership Behaviours every day
  • Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly
  • Building strong relationships across your resort, other resorts, and central support teams
  • Supporting your people through their whole journey with us — onboarding, development, PDPs, and more
  • Turning every audit and observation into practical, visible improvement

This is a role for someone who loves being where the action is — solving problems before they become issues, and bringing out the best in the people around them.

Choose your specialism
Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas:

️ Supervisor Plus – Buffets

Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift.
Supervisor Plus – Bars & Shops
Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard — while having fun doing it.
Supervisor Plus – Restaurants & QSRs

Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after.
Supervisor Plus – Splash

Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience.
Supervisor Plus – Sports & Activities
Bring your love of sport and activity to a team that gets guests moving, playing, and having fun. You'll lead from pitch-side, court-side, or wherever the action is, coaching your team to deliver energetic, memorable experiences every day.


KPIs


  • Audits completed in accommodation & other departments
  • Team training compliance across departments
  • Health, Safety & Compliance Audits
  • Guest NPS & Feedback
  • Improved ENPS
  • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver
  • Right People, Right Place, Right Time in all key areas


About You


You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement.

You'll bring:
    • Leadership that gets results — you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour
    • A sharp eye for detail — confident supporting audits and observation-based checks, and turning what you find into action
    • Genuine guest-facing experience — comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution
    • A commercial mindset — a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives
    • Flexibility and range — experience working across a multi-skilled team, moving to where guest demand needs you most
    • Brilliant communication — able to connect with people at every level, from your team to senior managers to guests
    • Adaptability under pressure — comfortable juggling multiple priorities and quick to adjust when things change

If you're going for Splash, you'll also bring:
  • An NPLQ (National Pool Qualification for Lifeguards) or equivalent qualification
  • Previous experience working in a swimming pool environment
  • Strong knowledge of pool safety

If you're going for Sports & Activities, you'll also bring:
  • Experience working in a sports, leisure, or activity environment


Why this role?


  • A brand-new opportunity — help define what great looks like in this role
  • Variety, every week — no two days the same, across accommodation and your chosen specialism
  • Real influence — your coaching and decisions directly shape the guest experience
  • Room to grow — develop your leadership skills across multiple departments and disciplines


About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
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