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Job Post Details

Coffee Account Manager (Central England & Wales) – Wholesale, Barista Training & Customer Support - job post

Extract Coffee Roasters
Bristol BS2 9SH•Hybrid work
£30,000 - £35,000 a year - Permanent, Full-time

Job details

Pay

  • £30,000 - £35,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Bristol BS2 9SH•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Employee assistance programme
  • Additional leave
  • Company pension
  • Paid volunteer time
  • Health & wellbeing programme

Full job description

Speciality Coffee | Barista Training | Customer Support

Love coffee? Know how to train people to make it better?
Join our Account Management Team.

We’re looking for a Wholesale Account Manager to help us deliver exceptional coffee and build lasting partnerships across the central regions of England and Wales.

At Extract Coffee Roasters, we roast speciality coffee with purpose. We work with some of the UK’s most respected cafés, restaurants and hospitality venues supporting them to serve consistently brilliant coffee and grow with us.

In this field-based role, you’ll take ownership of a regional portfolio of customers across Central England and Wales. From your first site visit to training support and ongoing care, you’ll be the link between our customers and the full Extract team, including our Technical, Training, Production and Roastery teams.

You’ll also play a key role in bringing new customers into the Extract community, identifying opportunities, managing onboarding and making sure everything runs smoothly from day one.

You’ll be based at Extract Bristol at our coffee roastery and spend much of your time out in the field. A full UK driving licence is required.

What you’ll do

  • Manage a portfolio of wholesale coffee customers across London and the surrounding area
  • Visit customers regularly to support coffee quality, service standards and account development
  • Deliver practical barista training, tastings, coffee education and quality support on-site
  • Help customers dial in coffee, improve consistency and troubleshoot quality issues
  • Support onboarding for new customers, including training, setup and first-stage relationship building
  • Work with the Regional Manager to grow accounts through new lines, cross-selling and upselling
  • Build strong relationships with baristas, café managers, business owners and hospitality teams
  • Represent Extract at events, launches, cuppings and coffee community activity
  • Log visits, training, customer feedback and account activity into our internal systems
  • Share customer insights with our Technical, Training, Production, Roastery and Customer Experience teams

What you’ll bring

We’re especially keen to hear from people with real, hands-on coffee experience.

You may have worked as a barista, head barista, coffee trainer, roaster, café manager, wholesale support person or in another coffee-focused hospitality role.

  • Strong practical knowledge of speciality coffee, espresso preparation and barista standards
  • Confidence training, coaching or educating others about coffee
  • Experience working with customers in cafés, hospitality, wholesale coffee or foodservice
  • The ability to talk confidently with everyone from baristas to business owners
  • A people-first approach, with warmth, professionalism and strong follow-through
  • Good organisation and the ability to manage your own schedule in the field
  • Commercial awareness and an interest in helping customer relationships grow
  • Confidence using digital tools such as CRM systems, scheduling apps or order platforms
  • Curiosity, kindness and optimism in how you work with customers and teammates

Account management or B2B sales experience would be helpful, but we’re open to people stepping into this from a strong coffee background. What matters most is that you understand coffee, can educate others well and know how to build trust with hospitality customers.

Why join us?

  • Competitive Salary: £30,000 - £35,000 based on experience & qualifications
  • 37.5 hours per week - Monday to Friday
  • Purpose-driven business with a mission to Make Coffee Better
  • 23 days holiday + 8 bank holidays (rising with service)
  • Employee Assistance Programme and wellbeing app
  • Company pension scheme
  • Free coffee for home use
  • A collaborative, values-led team that cares about fairness, listening and learning

How to Apply & Next Steps

Submit your application and People & Culture team will be in touch by email with a link to a short candidate questionnaire.

This is the next step before we move to interviews. It helps us understand your experience, what motivates you and keeps our recruitment process fair and consistent for everyone.

Please keep an eye out for this email, it’s genuine and part of our standard recruitment process.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Paid volunteer time
  • Sick pay

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in Bristol BS2 9SH

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