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Restaurant jobs in Alderley Park

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Job Post Details

Duty Manager- FOH - job post

AG Hotels Group
3.5 out of 5 stars
Knutsford WA16
From £28,000 a year - Permanent, Full-time

Job details

Pay

  • From £28,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Knutsford WA16

Benefits

Pulled from the full job description

  • Employee discount
  • On-site parking

Full job description

AG Hotels Group is currently seeking an experienced Duty Manager - Front of House to join our team at Casa Mere Hotel, Knutsford. As the Duty Manager - Front of House, you will be responsible for ensuring the smooth operations of the reception, managing staff, and delivering an exceptional customer experience.

Key Responsibilities:

  • Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests.
  • Lead and motivate the reception team to deliver outstanding service and uphold our standards.
  • Oversee the check-in and check-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs
  • Resolve guest issues with tact and professionalism, ensuring a positive experience.
  • Efficiently manage staff schedules to meet operational demands
  • Conduct training sessions for the reception team, emphasizing service excellence and brand standards.
  • Monitor daily operations to ensure smooth workflow and address challenges promptly.
  • Uphold high standards of service quality and guest satisfaction.
  • Help in other departments when required

Qualifications Required:

  • Proven experience in a reception or front-of-house management role in a similar role.
  • Knowledge of hotel management systems (Opera, Rezlynx or similar).
  • Excellent leadership, communication, and interpersonal skills.
  • Strong organizational and problem-solving abilities.
  • Flexibility to work in a dynamic, fast-paced environment.

The candidate should be flexible working on weekends and bank holidays.

Pay: From £28,000.00 per year

Benefits:

  • Employee discount
  • On-site parking

Application question(s):

  • Which PMS system have you used in your previous roles?
  • Do you drive?

Work Location: In person

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