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    • We are currently recruiting for a Hotel Receptionist who has the ability to provide a highly consistent service to all guests using the hotel's facilities.
    • Previous experience in a restaurant, hotel, or hospitality environment is advantageous but not essential.
    • This position offers an excellent opportunity to gain…
    • Someone who enjoys working with people and thrives in a busy restaurant environment.
    • The Lamb is a small independent, food-led countryside pub with a focus on…
    • To look after all of our customers from the start to finish of their dining experience, helping to create a warm and friendly environment.
    • This dynamic role will have you working across 4 unique floors.
    • Your responsibilities will span curating unforgettable moments from our rooftop bar, providing…
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    • In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every…
    • We are looking for an experience person to work in a busy Italian Restaurant serving customers taking orders taking reservations.
    • 50% discount on food and drinks at all of our restaurants nationwide.
    • Full Time | 37.5 hours | 5 days over 7 | shifts between 9am - 9pm | £38,000 - £40,000*.
    • Minimum 2 years’ experience in a busy, high-quality restaurant or gastropub.
    • Current or previous experience in a busy, high-end pub or restaurant environment.
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    • Kitchen Sales Designer (No Kitchen Design Experience Needed!).
    • A full UK driving license with business insurance is required for this position.
    • Knowledge of food production processes and restaurant operations.
    • Previous experience working in restaurants or hospitality settings is highly desirable.
    • Experience working within luxury hospitality, fine dining, hotels, restaurants, or event catering environments is highly desirable.
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    • Nurture and develop your teams by working closely with them.
    • Serve and deliver perfect products, excellent results, and world class customer service.
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    • Working closely with the Head Chef, you will have the opportunity to deliver restaurant standard food without the split shifts and long weekends.
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    • Salary: Competitive + Benefits + Bonus.
    • Job Title: Kitchen Sales Designer (No Kitchen Design Experience Needed).

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Job Post Details

Hotel Receptionist - job post

Oakley Hall Hotel
Basingstoke RG23
£26,500 a year - Permanent, Full-time

Job details

Pay

  • £26,500 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Basingstoke RG23

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Company pension
  • Discounted or free food
  • Company events
  • On-site parking

Full job description

Oakley Hall Hotel is located approximately 10 minutes out of Basingstoke town centre. We are currently recruiting for a Hotel Receptionist who has the ability to provide a highly consistent service to all guests using the hotel's facilities.

The successful candidate will be confident and welcoming, with excellent communication skills and personal presentation. You will be comfortable with standard PC packages. Knowledge of computerized reservations systems such as Opera or Guestline would be beneficial, however, not essential.

Previous experience in a similar role within a full-service hotel environment is essential or within a hospitality customer service environment would also be valuable.

Above all, you will be an excellent team player and be able to demonstrate a true passion for service excellence.

What we can offer:

- Rate of pay: Up to £26,500 a year

- On top of salary there's a solid income from tips (10% service charge).

- Staff discount on our products;

- Training and development on a 4 silver star Country House Hotel;

- A great working atmosphere & company culture.

Duties include:

- Dealing with reservations by phone, e-mail, letter and face to face

- Your will be expected to deal with all inbound phone calls and ensuring that forwarded to the right department (switchboard).

- Checking guests in and out of the hotel, allocating rooms and handing out keys

- Preparing bills and taking payments

- Taking reservations for the Glasshouse Restaurant

- Taking and passing messages to guests and dealing with any special requests (i.e. booking flowers, champagne, printing directions), answering questions about the hotel and surrounding area

- Answering the telephone in an appropriate manner and transferring calls to the relevant departments

- Handling mail as well as printing and posting brochures, stationary update and printing menus for functions

- Ensuring the reception desk is kept tidy and well presented at all times;

- Delivering great customer service, being a reliable team player and being well presented at all times.

Due to the location of the property, a valid driver's license and own transport are essential. Note: The hotel does not provide any staff accommodation.

The position is full-time, 5 shifts over 7 days including earlies, evenings, weekends and bank holidays, and you will be expected to stand for the entirety of your shift.

Job Types: Full-time, Permanent

Pay: £26,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Basingstoke RG23: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Hotel Receptionist: 1 year (required)
  • Customer service: 1 year (preferred)
  • Hotel: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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