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TwentyOneDental is an independently owned, multi-award-winning, fully private digital dental, implant and facial aesthetics clinic in Brighton & Hove.

Operating from our impressive detached clinic, we are looking for an experienced and highly professional Lead Dental Receptionist / Front of House Lead.

This is a fantastic opportunity for an accomplished dental receptionist with considerable experience who is now ready to take the next step into a genuine leadership role — bringing their knowledge, expertise and judgement to a position offering greater responsibility, autonomy and ownership.

You will join a superb, friendly, sociable and longstanding team within our prestigious and well-established clinic.

The Role

Reporting directly to and supporting our Operations Manager, you will take overall responsibility for Front of House, while working alongside, supporting and overseeing our existing Front of House team member.

Key responsibilities include:

• Taking ownership and accountability for the smooth day-to-day operation of Front of House
• Meeting and greeting patients at the door with warmth, kindness, courtesy and impeccable professionalism
• Proactively managing and maximising each clinician's diary, understanding the importance of using valuable clinical time effectively
• Working proactively to ensure agreed diary, Front of House and performance targets are achieved
• Identifying cancellations and diary gaps early and taking appropriate action
• Ensuring all patient records, recalls, follow-ups and outstanding actions are accurate, promptly actioned and followed through to completion
• Monitoring and appropriately reporting on performance and outstanding matters to the Operations Manager
• Supporting, guiding and overseeing our existing Front of House team member and leading by example
• Supporting the Operations Manager with the effective day-to-day running of the clinic
• Overseeing our ground-floor patient environment, including our patient lounge and relaxation areas, photography area and post-sedation suite
• Ensuring everything is checked, prepared and exactly as it should be each day, reflecting the exceptional quality and standards our patients have come to expect from TwentyOneDental
• Anticipating what needs attention, taking initiative and ensuring it gets done

About You – Essential Requirements

This is not an entry-level position.

The position would particularly suit someone who has developed considerable experience within dental Front of House and is now looking for an opportunity to utilise that experience in a more responsible leadership position.

You must have:

• Considerable dental reception experience
• Proven experience using Dentally
• Good working knowledge of Microsoft 365, including Outlook, Word and Excel
• Experience managing busy clinicians' diaries
• Excellent organisational skills and exceptional attention to detail
• A confident, calm and assured approach with sound judgement
• A warm, polished, courteous and professional manner
• The confidence to take responsibility, accept accountability and lead by example
• A proactive approach — recognising what needs doing and ensuring it is completed

You should understand that excellent Front of House management combines an outstanding patient experience with commercial awareness, proactive diary management and achieving agreed targets.

What We Offer

• Full-time position – 41.5 hours per week
• Early finish every Friday at 3:00pm
• Remuneration up to £30,212 per annum plus BUPA
• Excellent working conditions within our prestigious, fully digital private clinic
• A superb, friendly, sociable and supportive longstanding team
• Genuine opportunity to step into leadership, take ownership and make the role your own
• Bupa private medical insurance following successful completion of your 6-month probationary period
• Free breakfast and lunch provided daily
• Discounted treatment following qualifying period
• Uniform provided

Working Hours

Monday: 7:45am–6:00pm
Tuesday–Thursday: 7:45am–5:00pm
Friday: 7:45am–3:00pm — early finish every Friday

Start date: ASAP

Please Read Before Applying

To avoid disappointment, please only apply if you have considerable dental reception experience, proven Dentally experience and Microsoft 365 experience, and can commit to the full-time hours stated.

We are looking for someone who is genuinely ready for greater responsibility, leadership and accountability, rather than simply another reception position.

If you feel you are ready to bring your experience and expertise to TwentyOneDental and take the next step in your career, we would love to hear from you.

Distinctly Personal. Unmistakably TwentyOne.

Job Types: Full-time, Permanent

Pay: Up to £30,212.00 per year

Ability to commute/relocate:

• Hove BN3 4AD: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental receptionist: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person