Restaurant jobs in Elmers End

Store Manager – Pepe's Piri Piri
Job Summary

We are seeking an experienced, motivated, and hands-on Store Manager to lead the day-to-day operations of our Pepe's Piri Piri restaurant. The successful candidate will be responsible for driving sales performance, delivering exceptional customer service, maintaining operational standards, and leading a high-performing team in a fast-paced environment.

As Store Manager, you will take full ownership of the restaurant's performance, ensuring compliance with company policies, food safety regulations, and operational procedures while creating a positive workplace culture that promotes teamwork, accountability, and continuous improvement.

Key Responsibilities

• Manage all aspects of daily restaurant operations to ensure excellent service, food quality, and customer satisfaction.
• Lead, motivate, coach, and develop team members to achieve operational and business objectives.
• Recruit, train, schedule, and manage staff performance in line with company standards.
• Monitor and control labour costs, food costs, stock levels, and wastage to maximise profitability.
• Ensure all food is prepared and served in accordance with Pepe's quality standards and food safety requirements.
• Maintain full compliance with Health & Safety, Food Hygiene, HACCP, and company policies.
• Analyse sales performance and implement local initiatives to drive revenue growth and customer engagement.
• Handle customer feedback, complaints, and service recovery professionally and effectively.
• Manage stock ordering, inventory control, and supplier relationships to ensure uninterrupted operations.
• Conduct regular audits and checks to maintain high standards of cleanliness, maintenance, and presentation.
• Ensure accurate cash handling, banking procedures, and financial controls are followed.
• Foster a positive team culture focused on accountability, teamwork, and delivering outstanding guest experiences.

Skills & ExperienceEssential

• Previous experience as a Restaurant Manager, Store Manager, Assistant Manager, or similar leadership role within a fast-paced restaurant, takeaway, or hospitality environment.
• Proven ability to lead, motivate, and develop teams.
• Strong understanding of food safety, health & safety, and operational compliance.
• Experience managing labour scheduling, stock control, and cost management.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise and perform under pressure.
• Commercial awareness with a focus on driving sales and profitability.

Desirable

• Experience within a Quick Service Restaurant (QSR) or branded restaurant environment.
• Level 3 Food Safety qualification.
• Experience using EPOS systems and restaurant management software.
• Multi-site or high-volume restaurant experience.

What We Offer

• Competitive salary and performance-based incentives.
• Career development and progression opportunities within a growing brand.
• Ongoing training and support.
• Staff discounts and additional company benefits.
• A dynamic and supportive working environment.

If you are a passionate leader with a strong operational mindset and a commitment to delivering exceptional customer experiences, we would love to hear from you.

Pay: From £24,420.00 per year

Benefits:

• Discounted or free food
• Employee discount

Work Location: In person