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Job Post Details

Carebrook logo

Team Leader - Front of House - Pret a Manger - job post

Carebrook
2.3 out of 5 stars
London NW1 7BU
You must create an Indeed account before continuing to the company website to apply

Location

London NW1 7BU

Full job description

Pret A Manger - Shift Leader - Front of House


THE RIGHT PRET PEOPLE

  • Support and coach the team to ensure they reach their potential in both the shop and kitchen

  • Support the training pathways to ensure training happens on time

  • Lead by example and be hands-on when required

  • Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

  • Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

  • Lead the Speed of Service principles

  • To ensure the team consistently follows the 6 Key Pointsof Service

  • Follow the MBWA principles

  • Empower the team to deliver engaging Joy of Pret activities

  • Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

  • Ensure the Coffee Calling System is followed efficiently

  • To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

  • To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

  • To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled

  • To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness

  • Ensure How to Cards are used and followed consistently to deliver Pret standards

  • Ensure Line Checks are carried out successfully and any improvement needs actioned

  • To ensure no Made to Sell (MTS) rejects are on display in our Langars

  • To continually develop the team’s knowledge about the quality of our food and coffee

  • To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

  • To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers

  • To ensure that all safety checks are correctly monitored and recorded

  • To take corrective action immediately on issues that affect customers, the team or sales

  • To ensure the shop is clean, safe and the equipment is always well maintained

  • To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

  • To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

  • To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)

  • Carry out ordering accurately and in line with the business needs

  • Lead, monitor and follow up on Customer Service requirements

  • To ensure good stock control by following the 7 Steps of Unaccounted

  • To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety

  • To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

  • To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

  • Support the execution of successful food launches

  • Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

  • To support Marketplace opportunities


This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.

Work Location: In person

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