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    • Manage bedroom, restaurant enquiries and bookings.
    • Hours:* 40 hours per week, including regular weekends and evenings.
    • Pay: From £27,000.00 per year.
    • The role includes producing fresh, quality food and supporting the Head Chef with the day to day running of the kitchen and ensuring cleanliness is kept to the…
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    • With a beautiful garden and children’s play area, the pub is ideal for those long hot summers and when the nights start to draw in, the roaring log fire and…
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    • As Chef de Partie / Junior Sous Chef / Sous Chef, you will work closely with the Head Chef to ensure the smooth running of the kitchen and consistently deliver…
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    • Assist the Manager in overseeing daily restaurant operations.
    • Previous experience in a pub or restaurant setting is required.
    • Job Types: Full-time, Permanent.
    • Varied service, including restaurant dining, bar menus and high-profile events.
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    • Point of sale system experience –responsible for cash transactions, including refunding customers, providing discounts, and comping items, which requires…
    • It’s great if you’ve worked in a similar QSR environment but we’d also love to hear from you if you’ve spent time running a bar, restaurant or contract catering…
    • Serving food and beverage requests efficiently and accurately.
    • Communicating with colleagues and taking direction to ensure smooth delivery.
    • You must be over 18 to carry out this role and available to work evenings and weekends.
    • We pay extra for working weekends!*.
    • Supervising the day-to-day food and beverage operations across the restaurant, bar, café, and lounges.
    • As F&B Supervisor, you will play a key role in the day-to…
    • A varied role across restaurant, breakfast and conference & events operations.
    • Proven success managing high-volume restaurant services.
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    • Proven experience as a Chef in a restaurant or similar hospitality setting is essential.
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Job Post Details

Lead Receptionist - job post

Royal Southern Yacht Club
3.9 out of 5 stars
1 Rope Walk, Southampton SO31 4HB
From £27,000 a year - Permanent, Full-time

Job details

Pay

  • From £27,000 a year

Job type

  • Permanent
  • Full-time

Location

1 Rope Walk, Southampton SO31 4HB

Benefits

Pulled from the full job description

  • Employee discount
  • Free parking
  • Company pension
  • Cycle to work scheme
  • On-site parking

Full job description

Reporting to: General Manager

Contract: Full-time

Hours: 40 hours per week, including regular weekends and evenings

Location: Royal Southern Yacht Club, Hamble SO31 4HB

Based in the heart of the Hamble River with The Solent on our doorstep, we are one of the world’s finest yacht clubs with a sailing area to match. At The Southern we pride ourselves on our superb Clubhouse and facilities, a dedicated staff who work around the clock to make every Member and guest feel welcome, and our ability to run world class events time and time again.

We are currently seeking a warm, professional, and highly organised Lead Receptionist to be the welcoming face of the Club and to support our membership and front-of-house operations.

About the Role

This is a key front-facing role where you’ll be the first point of contact for members, guests, and visitors. You will ensure a high standard of service at reception and support the day-to-day operations of the Club. The role involves collaboration with all departments to deliver a seamless and enjoyable experience for our members and guests.

Key Responsibilities

  • Welcome all members, overnight residents and visitors in a friendly and professional manner.
  • Greet all guests to the Club, assist check-ins and check-outs.
  • Oversee our hotel management system as well as third party interfaced sites.
  • Manage room rates via our website, including special offers.
  • Manage bedroom, restaurant enquiries and bookings.
  • Manage room bills and ensure payments are taken in line with club policy.
  • Assist all departments with general administrative tasks.
  • Support all departments with procurement research and ordering.
  • Handle telephone and email enquiries promptly and courteously.
  • Provide accurate information on Club facilities, events, and services.
  • Manage guest sign-ins and ensure reception areas are tidy and presentable.
  • Liaise with the Housekeeping team to coordinate guest stays and room requirements.
  • Ensure compliance with internal procedures and data protection standards.

About You

  • Previous experience in Reception or office management, preferably in a hotel or members club environment.
  • Excellent communication and interpersonal skills.
  • Strong organisational abilities and attention to detail.
  • Strong organisational abilities and excellent attention to detail.
  • Proficient in Microsoft Office; familiarity with CRM or membership systems is a plus.
  • Strong attention to detail and organisational skills
  • Confident, proactive, and able to work independently whilst handling multiple priorities.
  • Discreet and professional when handling sensitive information

Why Join Us?

  • Be part of a welcoming, community-focused club with a vibrant calendar of events
  • Work in a stunning waterside location
  • On-site parking provided
  • Join a friendly, supportive team in a historic and well-regarded organisation

Pay: From £27,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking

Ability to commute/relocate:

  • Southampton SO31 4HB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you require sponsorship to work in the UK?

Experience:

  • Receptionist: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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