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Job Post Details

Front of House Team Member - job post

Ballingham ltd. Castle House Hotel
1 Castle Street, Hereford HR1 2NW
£12.81 - £13.50 an hour - Full-time

Job details

Pay

  • £12.81 - £13.50 an hour

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

1 Castle Street, Hereford HR1 2NW

Benefits

Pulled from the full job description

  • Discounted or free food

Full job description

Overview

We are seeking a friendly and professional Front of House Team Member to join our dynamic reception and bar team. This role offers an exciting opportunity to be the first point of contact for our guests, ensuring they receive exceptional service in a welcoming environment. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for hospitality. This position is perfect for individuals eager to develop their guest service skills within a vibrant setting.

Responsibilities

  • Welcome guests warmly upon arrival and manage check-in/check-out procedures efficiently
  • Handle guest enquiries with professionalism via phone, email, or in person, maintaining excellent phone etiquette
  • Assist with reservations, bookings, and general guest services to enhance customer experience
  • Serve food & beverages at the bar and restaurant, ensure all orders are prepared accurately and promptly
  • Maintain cleanliness and organisation of the reception area and bar station
  • Collaborate with team members to deliver seamless service during busy periods
  • Uphold health and safety standards in all aspects of the role, including responsible alcohol service
  • Support event set-up and breakdown as required, ensuring guest satisfaction at all times

Requirements

  • Previous experience in hospitality, hotel reception, or guest services is essential
  • Strong communication skills with the ability to engage confidently with guests from diverse backgrounds
  • Excellent phone etiquette and organisational abilities are essential for managing reservations and guest interactions
  • A friendly, approachable demeanour with a genuine passion for delivering outstanding customer service
  • Ability to work flexibly during evenings, weekends, or holidays as required by the venue’s operational hours

This role offers an engaging environment where your interpersonal skills can flourish while contributing positively to our guests’ experiences. We look forward to welcoming a motivated individual eager to grow within our hospitality team.

Pay: £12.81-£13.50 per hour

Expected hours: 40.0 per week

Benefits:

  • Discounted or free food

Work Location: In person

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