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    • Rate of Pay: £13.00 per hour plus tips, minimum 25 hour contract.
    • Reporting to Food and Beverage Manager.
    • As a Front of House member of staff you will be part…
    • This role may be suited to someone wishing to transition from the late-night bar environment into a quality driven restaurant environment.
    • One year plus service in a customer facing role within a luxury Hotel setting, preferably within a two rosette restaurant or above.
    • Hours 40 hours per week.
    • Familiarity with restaurant operations and bartending techniques.
    • As a Bartender, you will be responsible for delivering exceptional customer service by…
    • To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
    • Previous experience in a management role within a restaurant or hospitality environment is essential.
    • Assist in the daily operation, ensuring high standards of…
    • Accolades include being listed within the top 30 of the Estrella Top 50 Gastro Pubs List and holding a Michelin Bib Gourmand for 12 years.
    • Free health club membership (T&Cs apply).
    • Discounts across golf including membership, guest rates, green fees, buggies and clothing.
    • Proven experience as a CDP or similar role in a restaurant setting.
    • In this role, you will be responsible for preparing high-quality dishes that complement our…
    • Service charge in additional to salary (after 3 month period) upwards of £1,200 per annum*.
    • Take responsibility for a designated section of the kitchen,…
    • Staff discount at all the restaurants in our group.
    • Enthusiasm to progress their career in a quality restaurant environment.
    • Proven experience in a professional kitchen environment, preferably within a restaurant setting.
    • Participate in the presentation of dishes, ensuring they meet…
    • 30 days paid holiday with enhanced family leave.
    • Have your birthday and your child’s first day of school off on Mowgli.
    • Award-winning training & clear progression opportunities.
    • Free team food on shift & a birthday meal on us – Huge BBQ menu with endless possibilities!
    • Previous experience in a kitchen environment or restaurant setting is desirable but not essential; training will be provided for the right candidate.

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Job Post Details

Matfen Hall Hotel logo

Front of House Staff - job post

Matfen Hall Hotel
3.1 out of 5 stars
Matfen
£13 an hour - Permanent, Full-time

Job details

Pay

  • £13 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Matfen

Benefits

Pulled from the full job description

  • Employee discount
  • Gym membership
  • Free parking
  • Company pension

Full job description

Location: Matfen Hall Country Hotel, Spa and Golf Estate

Position: Front of House Staff

Rate of Pay: £13.00 per hour plus tips, minimum 25 hour contract

Reporting to Food and Beverage Manager

Overview:

Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

DUTIES AND RESPONSIBILITIES:

· To interact with each and every guest, putting their needs first

· Know and use our guests names with confidence

· To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.

· The ensure all guests receive a high level of service at all service times.

· To ensure that you use the EPOS till, including the relevant banking procedures

· Check that each area is properly set before each service and that the bar is stocked and set daily

· Carry out and record daily, weekly and monthly cleaning tasks

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

PREREQUISITES:

A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights. Must have own transport to commute to work.

EXPERIENCE:

One Year plus service in a customer facing role within a luxury Hotel setting.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Gym membership

Experience:

  • Luxury Hospitality: 1 year (preferred)

Work Location: In person

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