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    • Understand your restaurant requirements and role model to your team.
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    • Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive.
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Job Post Details

Front of House Receptionist/Administrator - job post

Beech Hill Country House Hotel
3.5 out of 5 stars
Derry BT47 3QP
£12.21 - £13.50 an hour - Part-time

Job details

Pay

  • £12.21 - £13.50 an hour

Job type

  • Part-time

Location

Derry BT47 3QP

Full job description

About the Role

As the first point of contact for all guests, you’ll be the warm, welcoming face of Beech Hill Country House. From check-in to check-out, you’ll ensure every guest enjoys a seamless and memorable experience. You’ll play a key role in coordinating front desk operations, supporting wedding parties, and maintaining exceptional service standards that reflect the professionalism of our venue.

What You’ll Do

Guest Experience & Front Desk Operations

  • Welcome every guest with warmth and professionalism.
  • Manage daily check-ins and check-outs, process payments, and issue room keys.
  • Handle calls, emails, and guest enquiries with efficiency and care.
  • Liaise with housekeeping and events teams to ensure smooth operations.
  • Maintain accurate guest information and booking confirmations.

Booking & Administration

  • Manage and update rooming lists, payments, and receipts.
  • Ensure financial accuracy and maintain daily reconciliations.
  • Prepare reception timelines for weddings and upcoming events.
  • Monitor the calendar for arrivals and ensure readiness ahead of each day.

Team Collaboration & Communication

  • Coordinate daily with the planning team to align on guest needs.
  • Complete clear daily handovers for the next shift.
  • Maintain an organised reception environment and up-to-date SOPs.
  • Participate in weekly 1:1 meetings, rota planning, and ongoing training.

What We’re Looking For

  • Professional, proactive, and calm under pressure.
  • Excellent multitasking and organisational skills.
  • High attention to detail and accuracy in data entry.
  • Strong customer service ethos — always willing to go the extra mile.
  • A team player with great communication and interpersonal skills.
  • Confident using Microsoft office
  • Smart, professional appearance at all times.

Why Join Us

  • Ongoing training and professional development.
  • Work within a friendly, supportive, and guest-focused team.
  • Play a key role in creating memorable experiences at one of Northern Ireland’s exclusive wedding venues.

Job Type: Part-time

Pay: £12.21-£13.50 per hour

Expected hours: No more than 25 per week

Experience:

  • receptionist: 1 year (required)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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