Restaurant jobs in Penzance

Overview
General Manager, Louis Vanhinsbergh, is on the lookout for a new Front of House Supervisor to join his crew.

At The Old Coastguard we believe in the simple things in life done well. A charming welcome and a warm smile; a well poured drink and a plate of something delicious; the comfiest of beds with an unbeatable view. If this sounds like a bit of you, you’re in the right place.

We’re on the hunt for a new Front of House Supervisor to join our small but mighty crew. You’ll be helping to lead the FOH team on shift, making sure service runs smoothly, the team feel supported, and every guest leaves happy. You’ll be joining the core OC team who keep the ship on an even keel.

This is a permanent position, offering 30+ hours spread over 4 -5 days with a mix of morning and evening shifts, so no endless late nights or early starts every day. You’ll get consistent hours, proper rest days, and a rota planned in advance. Work is important, but life is too, so whether you’re an early riser, or a late shift legend, we’ll do our best to find the rhythm that works for you. In return, we’ll ask for dynamism, enthusiasm and commitment.

We want someone who’ll deliver exceptional hospitality to our Eaters, Drinkers and Sleepers. Outside of the day to day operations there are wine suppers, music festivals, The Crab Shack and other events to get your teeth stuck into!

Start date: Immediate
Pay: £13.30 per hour, tips, pro rata to the number of hours worked
Hours: 30 + Hours over 4-5 days per week (2 consecutive days off) to include evenings and weekends

What you’ll be doing:

• Leading the FOH service team from the front to give our guests and team the best experience we can deliver.
• Supporting the House Manager team in the day to day site operations, restaurant, bar & rooms.
• Delivering a successful service, taking on menu writing, team briefings, and role allocating.
• Working in rotation with the other Supervisors to assist in other key areas – from the bar and wine product, to events support, and running The Crab Shack, our seasonal outside bar and kitchen
• Cashing up, cash handling and managing floats with accuracy and responsibility
• Supporting the training and development of the junior team, alongside the House Managers, to ensure a confident and capable team who are proud of what they do and where they work.
• Helping to effectively manage stock levels, from ordering and supplier liaison to stock rotation, stocktakes and propagating a culture of looking after every drop

What we’re looking for:

• Proven Hospitality Experience with 2 or more years of keeping guests happy, calm and eager to return
• Excellent communicator, fluent in guest, colleague and occasionally “ the Wi-Fi has dropped out” language
• Happy to fly solo as well as being an integral part of the team
• Motivation and enthusiasm to learn more
• Be approachable, always ready to land a hand, a smile or are recommendation on the best dessert
• Demonstrate professionalism at all time
• Ability to lead a team on shift
• Assist with training and development of the team
• High level of attention to detail
• A genuine desire to provide a wonderful guest experience
• Experience within a fast-paced hospitality setting and the ability to multitask
• Experience with cashing up an advantage, bonus points if it all balances on the first go
• Barista trained preferred but not essential Life’s too short for bad coffee
• A great sense of Humour, needed for when the going gets tough

Perks of the job:

• Free stays at other EDS locations – because we all deserve a break sometimes
• 25% discount on food & drinks at any EDS site
• Share of tips pool, managed by Tronc Manager, pro rata to hours worked
• Regular team social events – the kind you’ll actually enjoy, no forced fun here
• Free meals while on duty – Delicious and no washing up!
• Christmas Day and Boxing day off - always
• Your birthday as an additional day holiday
• Recruitment bonus if you recommend someone to work with us
• Members of Hospitality Action
• Cycle to work scheme, greener commutes, healthier you
• A supportive, down to earth team and arguably the best view in Cornwall!

Job Types: Full-time, Permanent

Pay: £13.30 per hour

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme

Work Location: In person