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Front of House and Patient Experience Manager

£24k-£26.5k pa + Performance Bonus | 30+ Hours | Bury

Lead a Team. Create Outstanding Experiences. Make a Difference.

At Bury Chiropractic, we believe the patient experience starts long before treatment begins. From the first phone call to every visit thereafter, our reception team plays a vital role in helping patients feel welcomed, reassured and cared for.

We're looking for an exceptional Front of House and Patient Experience Manager to lead our reception team and deliver an outstanding patient experience from first contact onwards.

Why Join Us?

For more than 20 years, Bury Chiropractic has helped people across Bury reduce pain, improve mobility and regain confidence in their health. We've built our reputation not only on excellent clinical care, but on delivering an outstanding patient experience from beginning to end.

Everything we do is guided by three core values:

Purpose – Every interaction has the opportunity to improve someone's quality of life.

Trust – We earn trust through honesty, compassion and consistency.

Excellence – We take ownership, maintain high standards and always look for ways to improve.

About the Role

As Front of House Manager, you'll lead and support a team of 3–4 receptionists while remaining hands-on within our busy practice.

You'll coach and develop your team, oversee the day-to-day running of reception and ensure every patient receives an exceptional experience. Your responsibilities will include:

· Leading, recruiting, coaching and developing the reception team

· Maintaining exceptional patient service standards

· Managing rotas and daily front-of-house operations

· Welcoming patients and confidently explaining appointments, care plans and fees (full training provided)

· Resolving patient queries professionally, calmly and compassionately

· Working closely with our clinical team to ensure the highest standards of patient care and communication

What We're Looking For

No previous chiropractic experience is required—we'll provide full training.

Ideally, you'll have:

· Previous management or supervisory experience

· Experience leading customer-facing teams

· Excellent communication and organisational skills

· High emotional intelligence and empathy

· A positive, proactive attitude

· The confidence to coach, motivate and support others

· A genuine passion for delivering outstanding customer service

Experience in healthcare, hospitality, retail, leisure or customer service would all be highly valued.

What We Offer

· £24k-£26.5k pa plus performance-related bonuses

· Competitive pension scheme

· Paid overtime

· Flexible shift patterns

· Ongoing training and leadership development

· Employee wellbeing programme

· Staff discounts

· A supportive team environment where you'll be encouraged to grow and succeed

Working Hours

This is a permanent role of 30+ hours per week.

Our practice operates:

· Monday–Friday: 7:30am–7:15pm

· Saturday: 7:30am–2:00pm

The rota includes early mornings, evenings and alternate Saturdays. As Front of House Manager, you'll also be flexible in supporting your team with holiday and sickness cover when needed.

We'd Love to Hear From You

If you're passionate about leading people, delivering exceptional service and making a genuine difference to patients every day, we'd love to hear from you

Apply today with your CV and a short cover letter telling us why you'd be a great fit for the Bury Chiropractic team.

Pay: £24,000.00-£26,500.00 per year

Benefits:

• Company pension
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• On-site parking

Application question(s):

• Which of our core values are you most drawn to?
• How many hours are you ideally looking for ?
• In addition to the above would you be able to provide additional cover?
• Why would you be a perfect fit for this role?

Work authorisation:

• United Kingdom (required)

Work Location: In person