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Job Post Details

Restaurant Supervisor - job post

The Ox, Ashley Cross
Poole BH14 0JB
From £13 an hour - Full-time

Job details

Pay

  • From £13 an hour

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Poole BH14 0JB

Benefits

Pulled from the full job description

  • Employee discount
  • Discounted or free food

Full job description

About Us

The Ox Pub & Rooms is a welcoming, community-focused pub in the heart of Ashley Cross, known for exceptional food, quality drinks, and genuine hospitality. We pride ourselves on creating memorable experiences for every guest while maintaining a positive and supportive team culture.

Role Overview

We are looking for an experienced, hands-on Restaurant Supervisor / Manager to take ownership of our restaurant operation. This role is ideal for someone who is passionate about hospitality, thrives in a busy environment, and takes pride in delivering exceptional service.

Working closely with the General Manager, you will be responsible for the day-to-day running of the restaurant, ensuring consistently high standards of service, cleanliness, organisation, and team performance.

Key Responsibilities

  • Take ownership of the daily operation of the restaurant, ensuring smooth and efficient service.
  • Support the General Manager with the management of the restaurant, maintaining the highest operational standards.
  • Lead, motivate, and supervise the front-of-house restaurant team during service.
  • Deliver exceptional customer service and ensure every guest receives a warm, professional, and memorable dining experience.
  • Ensure excellent communication between the restaurant and kitchen teams to provide seamless service.
  • Manage restaurant bookings and oversee guest pre-orders through the booking system, ensuring all dietary requirements, special requests, and pre-ordered menus are accurately communicated to the kitchen and service teams.
  • Take ownership of the cleanliness, presentation, and organisation of the restaurant, ensuring all guest areas are maintained to an exceptional standard at all times.
  • Ensure all opening, closing, and cleaning procedures are completed thoroughly and consistently.
  • Train, coach, and develop the front-of-house team in service standards, menu knowledge, upselling techniques, and customer care.
  • Handle customer feedback professionally, resolving issues promptly and effectively.
  • Assist with rota planning, team development, and maintaining appropriate staffing levels.
  • Support the delivery of private events, functions, and special occasions.
  • Ensure compliance with health and safety, food hygiene, licensing requirements, and company procedures.
  • Monitor service standards and identify opportunities to improve the guest experience.

Essential Skills & Experience

  • Previous experience as a Restaurant Supervisor, Assistant Manager, or Restaurant Manager in a busy hospitality venue.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent understanding of restaurant operations and front-of-house service.
  • Experience managing restaurant reservations and booking systems, including coordinating guest pre-orders and communicating requirements to the kitchen.
  • Outstanding communication and organisational skills.
  • A passion for delivering exceptional customer service and creating memorable guest experiences.
  • High personal standards with exceptional attention to cleanliness, presentation, and detail.
  • Ability to remain calm and make effective decisions in a fast-paced environment.
  • A good understanding of food hygiene, health and safety, and licensing requirements.
  • Flexibility to work evenings, weekends, and bank holidays.

Desirable

  • Experience in a premium pub, restaurant, or food-led hospitality venue.
  • Experience using EPOS systems and restaurant booking systems.
  • Personal Licence Holder (or willing to obtain one).

What We Offer

  • Competitive salary based on experience.
  • Share of tips.
  • Staff discounts on food and drinks.
  • Ongoing training and opportunities for career progression.
  • A supportive and friendly working environment.
  • The opportunity to take ownership of the restaurant operation and play a key role in maintaining the high standards The Ox Pub & Rooms is known for.

If you're passionate about hospitality, thrive on delivering exceptional dining experiences, and have the leadership skills to inspire a team while maintaining outstanding standards, we'd love to hear from you.

Pay: From £13.00 per hour

Benefits:

  • Discounted or free food
  • Employee discount

Work Location: In person

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