Restaurant jobs in Richmond

Supervisor – Steak and Company
Full-time | Server shifts, floor leadership and management

What You'll Earn:*

• Starting: £18.21/hour (including tronc)
• After Probation (Trained): £18.71/hour (including tronc)
• Expert Rate: £19.21/hour (including tronc)
• Monthly surplus tronc and service charge, distributed to team members based on share of the pool. Amounts vary and are not guaranteed.

About Us:
Steak and Company is a premium casual dining restaurant group renowned for exceptional steaks, vibrant atmosphere and unparalleled customer service. We pride ourselves on quality food, warm hospitality and passionate team members. Join us in creating unforgettable moments for our guests.

Position Overview:
We're seeking an experienced and motivated Supervisor to work both as a floor leader and Manager on Duty. This is a hands-on role. You will work server shifts, running your own section, and take on management responsibilities across the shift. You will be the bridge between the management team and the floor, responsible for the flow of the restaurant, the training of team members and the upkeep of our standards. Act as MOD in manager absence.

Responsibilities:

Floor and service:

• Work server shifts, serving tables and running server sections
• Greet and seat guests in a friendly and welcoming manner
• Take orders accurately and efficiently using our POS system
• Deliver food and beverages promptly and accurately
• Handle cash and card transactions accurately and responsibly
• Upsell menu items and promote specials

Management:

• Manage the flow of the restaurant during service
• Train and support team members on service standards and company procedures
• Maintain standards across the floor, including cleanliness and organisation
• Open and close the restaurant according to established procedures, including setting up, closing down and securing the premises
• Carry out stock counts and monitor stock levels
• Lead and manage private events, including those running into the evening
• Work closely with the kitchen team to keep service smooth and coordinated
• Ensure compliance with health and safety regulations at all times

Requirements:

• Previous experience in a supervisory or senior service role within hospitality
• Experience running private events
• Excellent leadership and communication skills
• Strong customer service orientation and problem-solving abilities
• Ability to multitask and thrive in a fast-paced environment
• Knowledge of food and beverage operations, including POS systems and stock control
• Flexibility to work evenings, weekends and holidays as needed

Benefits:

• Free freshly prepared meals on shift
• 50% discount on food and drink in all our restaurants
• People's Pension scheme contribution after 3 months
• Recommend a friend scheme with generous bonuses
• Fast-track career progression and training

*Rates shown are for candidates aged 21 and over, including tronc. Under 21s: age-banded National Minimum Wage rates apply, plus tronc.

Pay: From £18.21 per hour

Experience:

• Supervisor / Head Waiter: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person