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Breakfast Supervisor
Down Hall Hotel, Spa & Estate
Bishop's Stortford CM22 7AS
Full-time
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Job details

Here’s how the job details align with your profile.

Job type

Full-time

Benefits

Pulled from the full job description
Referral programme
Employee discount
Sick pay
Gym membership
Company pension
Discounted or free food
Company events

Full job description

Join our award winning team here at Down Hall Hotel & Spa. We are proud to have been recognised as AA Hotel of the Year 2024/2025 in England.

Nestled within the Essex countryside, Down Hall Hotel & Spa is a peaceful countryside retreat and soulful escape, combining historic character and elegant surroundings.

At Down Hall Hotel & Spa, we believe breakfast is far more than a service it is the first impression of the day and an important part of the guest journey. From the warmth of the welcome to the smallest detail at the table, every interaction is an opportunity to create an experience that feels effortless, considered and genuinely personal. It is the beginning of a new day the first coffee, a warm welcome, a beautifully prepared table and those small moments of genuine hospitality that can set the tone for everything that follows.

Whether our guests are preparing for a day of relaxation, celebrating a special occasion, attending an event or enjoying their final morning with us, we want them to leave the breakfast table feeling that they have been genuinely looked after.

We are looking for an engaging, accomplished and service driven Breakfast Supervisor who will take pride in bringing our morning operation to life.

Role Overview

As Breakfast Supervisor, you will take a hands on role in the day to day breakfast operation, working closely with the Food & Beverage Outlets management team.

You will lead the breakfast team on shift, support their development and ensure excellent standards of guest experience, food presentation, cleanliness, organisation and operational efficiency.

This is a role for someone who enjoys being on the floor and amongst the team engaging with guests, noticing the details and making things happen.

Typical working hours are 6:00am–3:00pm, predominantly supporting breakfast shifts and the transition into our daytime Food & Beverage operation.

Key Responsibilities

Operational Management: Support and supervise the daily breakfast operation, ensuring a smooth, organised and consistently high quality service.

Team Leadership: Lead, motivate, coach and develop the breakfast team, creating a culture of teamwork.

Guest Experience: Be highly visible throughout service, engaging naturally with guests and ensuring every guest feels welcomed, recognised and genuinely cared for.

Service Excellence: Lead by example and ensure our luxury service standards are delivered with warmth, personality and attention to detail.

Quality Control: Maintain excellent standards of food and beverage presentation, restaurant appearance, buffet presentation and cleanliness.

Daily Briefings: Ensure the team is fully prepared for service, communicating reservations, VIP guests, dietary requirements, allergens and special occasions.

Kitchen Collaboration: Maintain excellent communication between the breakfast and kitchen teams to support quality, consistency and efficient service.

Training & Development: Provide ongoing coaching and guidance, helping colleagues build confidence, product knowledge and hospitality skills.

Guest Feedback: Take ownership of guest requests or concerns and resolve them promptly, professionally and with genuine care.

Compliance: Ensure food hygiene, allergen awareness, health & safety and hotel procedures are consistently maintained.

Stock & Waste: Support effective stock and waste management without compromising the quality of the guest experience.

Handover: Ensure the breakfast operation closes efficiently and is appropriately prepared for the next period of service.

Our expectations in relation to standards are high, with Service and Hospitality being words we use every day.

Our accolades since have included:

  • AA Hotel of the Year 2024/25
  • Boutique Hotel of the Year 2026
  • 2 AA Rosettes
  • AA Merit Score of 90%
  • Historic Venue of the Year – The Essex Wedding Awards 2024
  • Hotel Venue of the Year – The Essex Wedding Awards 2024
  • Luxlife Best Luxury Country House Hotel & Spa of the Year – South East England 2024
  • East of England Tourism Large Hotel of the Year 2023
  • Muddy Stiletto Large Hotel of the Year 2023
  • Luxlife Essex Hotel of the Year 2023
  • Finalist – MIA Venue of the Year 2024 & 2025
  • Guest Feedback Score of 4.4/5 – 2024Whilst we are incredibly proud of these achievements, we see them very much as a foundation to build upon.

About You

We are looking for someone who understands that exceptional luxury hospitality is ultimately about people.

You will ideally have previous Food & Beverage experience within a quality hotel environment, together with supervisory or team lead experience.

Most importantly, you will bring energy, personality, attention to detail and a genuine passion for looking after people.

If you are ready to take ownership of our breakfast experience, inspire a team and help us continue building on Down Hall’s award winning standards, we would love to hear from you.

Join Down Hall Hotel & Spa and help us make every morning exceptional.

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Referral programme
  • Sick pay

Work Location: In person

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