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Retail Jewellery Manager jobs

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    • Deliver service and retail revenue targets by monitoring team performance and client conversion metrics.
    • As the key floor-based leader, this role balances hands…
    • View all Estee Lauder jobs - London jobs - Salon Manager jobs in London
    • Salary Search: Aveda Salon Manager - London Covent Garden, 9 month FTC (40hrs per week) salaries in London
    • See popular questions & answers about Estee Lauder
    • Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment.
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    • Beyond the competitive salary, our benefits include a bonus scheme, associate discount, pension, healthcare, and life cover.
    • Strong proficiency in retail operations.
    • Manage regional manager performance regularly and foster a healthy performance management culture coaching the regional…
    • £800 annual jewellery allowance.
    • Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts.
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    • Good communication skills and can communicate finance to non-financial managers.
    • Prepare monthly divisional store targets and resolve target-related queries…
    • Manage retail sell through and execution of promotional programs at the counter via the sales team.
    • To assist and support in the on-going product knowledge and…
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    • Inspirational leadership credentials with an impressive track record in retail Assistant / Store Management.
    • You’ll support our Store Manager in achieving the…
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    • You'll have retail or customer service experience, but what really sets you apart is your ability to sell.
    • You’ll be a role model of amazing customer service…
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    • Experience in retail management or hospitality.
    • Staff discount on your WJ jewellery purchases.
    • Develop and maintain a good knowledge of our jewellery.
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    • Experience within retail, beauty, piercing, jewellery or another customer-focused environment.
    • Identify opportunities to increase jewellery and service sales.
    • Strong commercial leadership experience in a premium retail environment (fashion desirable), helping your team stay organised and focused.
    • Guide customers through engagement & wedding ring appointments, bespoke jewellery consultations, remodelling projects and jewellery repairs.
    • Proven experience as a Store Manager within luxury retail, premium fashion, watches, or jewelry.
    • You will inspire and coach your team to deliver an elevated…
    • At least 2-years’ experience in retail or hospitality environment.
    • This role requires willingness to work shifts in alignment with a retail environment.

Job Post Details

Aveda Salon Manager - London Covent Garden, 9 month FTC (40hrs per week) - job post

Estee Lauder
4.0 out of 5 stars
London
Full-time, Fixed term contract
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Job details

Job type

  • Fixed term contract
  • Full-time

Location

London

Full job description

Description


Role Summary:
The Salon Manager leads and inspires the team of service providers to deliver exceptional guest experiences and achieve commercial targets. As the key floor-based leader, this role balances hands-on coaching with operational oversight, driving service excellence, operational efficiency, and financial performance. The Salon Manager is pivotal in shaping team culture, mentoring talent, and ensuring that all services are delivered to the highest brand standards.

Key Responsibilities:

Leadership & Team Development

  • Lead, coach, and develop service providers to achieve individual and team goals.
  • Build a high-performing, collaborative, and motivated work environment that supports retention and professional growth.
  • Conduct structured performance reviews, identify skill gaps, and coordinate ongoing training initiatives.
  • Actively mentor team members, providing guidance on technique, client interaction, and service excellence.

Guest Experience Management

  • Ensure a consistent, premium guest journey across all services.
  • Monitor guest satisfaction metrics, proactively addressing feedback and concerns.
  • Collaborate with the Guest Experience Manager to integrate front-of-house and service touchpoints seamlessly.
  • Drive initiatives to increase rebooking, loyalty program participation, and repeat business.

Commercial & Financial Performance

  • Deliver service and retail revenue targets by monitoring team performance and client conversion metrics.
  • Analyse business and market trends, identifying opportunities for growth and operational improvement.

Operational Excellence

  • Oversee daily salon operations, including service flow, appointment management, and staff allocation.
  • Ensure compliance with health & safety standards, cleanliness, and brand operational procedures.
  • Implement improvements in workflow, training, and service protocols to maintain a competitive edge.

Qualifications

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