As a Central Online Operations Coordinator at Asda Home Office, you will play a pivotal role in delivering the support plan for our retail and field teams and supporting the central online activity plan as well as our BAU activities. You will be responsible for ensuring retail-facing activity is planned and delivered and that stores receive the right information at the right time.

A key part of your role will be the end-to-end coordination of our equipment portfolio, store communication and helping stores with mapping queries. Supporting our mission to drive exceptional customer service and efficient store operations. This role offers an exciting opportunity to work closely with key stakeholders in a fast-paced retail environment.

Key Responsibilities

• Develop, plan, update and execute our activity plan, ensuring the activity communication is clear, concise, and relevant for store teams
• Provide support for line manager, lead manager and SD by keeping the activity plan updated, flagging issues and risks.
• You will work across the online central team engaging stakeholders at all levels to support the timely execution of our activity plan
• Make changes to the plan to ensure activity lands as planned and any changes are approved, updated and communicated to all stakeholders
• Responsible for monitoring and identifying process opportunities in online and creating updates to the process to optimise and improve the process
• Coordinate any trial or development work to improve our BAU processes

“Let's find out about you”

You’ll have the following:

• Proven experience in retail preferably for a large organisation
• Strong written, verbal and digital communication skills
• Excellent organisational skills with the ability to manage multiple tasks and prioritise under pressure
• Flexibility to respond quickly to urgent operational needs and adapt to changing priorities
• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders
• Proficiency in Microsoft Office Suite with particular focus on Excel, and experience with communication platforms or software is desirable
• A proactive, solutions-oriented approach to challenges
• High attention to detail
• Strong interpersonal skills, enabling effective teamwork and communication across all levels of the organisation

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves