Rio Training jobs

The post holder is an expert technical member of the Application Support Team and is responsible for the technical support of the Electronic Patient Record (EPR) (Acute and Community systems)

T o provid e firs t an d secon d li ne suppor t for the Trust’s E P R systems an d an y othe r key applications w hic h ar e supporte d b y th e Lewisham and Greenwich IM& T Department.
To be responsible for managing all TrackIT logs, allocating them to the Application Team support staff as appropriate and ensuring compliance with SLAs and KPIs.
To undertake specific system administration activities to ensure the smooth running of key systems both community and acute, including producing regular KPI reports on the application team performance.
To ensure tha t Chang e Contro l Procedure s are followed.
To be responsible for ensuring that systems are changed to meet new requirements.
To negotiate with Oracle, RiO and third-party teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.
In conjunction with the Systems Team Manager, manage and action all requests for change building new functionality as required.
To assist with the planning and implementation of EPR systems upgrades, providing technical advice to users to enable them to deliver the potential benefits of IT systems.
To deputise for the Lead EPR Support Analysts as required.
Provide guidance and specific technical training.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

S y stem Support

T o provid e in-dept h specialis t knowl edge of key LGT managed IT systems. T o e n sur e tha t Lewisham and Greenwich system s are maintaine d t o a ver y hig h standa r d a t al l times , takin g a particular interes t i n developin g ow n kno wledge of how systems work and their potentia l t o benefi t th e Trust.

To receive prioritise and resolve EPR Service issues using the IT Service Desk system ensuring logs are closed within specific timeframes or escalating to another division of the IT Department.

To apply high level specialist knowledge and logic to trouble shooting problems ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly.

To take ownership and lead on the resolution of issues impacting on EPR operational workflow and patient pathway processes. To ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems.

To undertake root cause analysis of complex issues and devise system configuration, workflow or process changes.

To liaise with the line manager regarding recurring problems and assist with identifying and implementing long-term solutions.

To liaise with EPR Systems suppliers on a regular basis to identify problems with software highlighted by Trust staff.

2.2 To help to develop processes, policies and procedures, particularly EPR documentation, to ensure robust management of systems within IT Department.