Roman Way Hotel jobs

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

The Role:

We are looking for a Reservations Supervisor to assist in leading a team to manage all booking enquiries and communications for rooms, restaurants, spa and other itineraries. You will be a confident, strong team trainer and mentor with the ability to tailor your communications to our language and tone for the team, guests and wider stakeholders. You will need to be forward thinking, positive and resilient ready to explore new avenues, share knowledge, coach and mentor the team and enable them to be the best they can be.

Who we are looking for?

• A team orientated, positive, driven, organised and solution focused team leader.
• Experience in reservations within a luxury hotel or premium brand.
• Motivated by working within a fast-paced environment where no two days are the same.
• You will ideally hold prior experience in systems such as Opera, Sevenrooms, Book4Time, Alliants and People Vine.
• Microsoft Office suite knowledge essential.
• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.

The on target earning potential for this role is £39,050 per annum compromising a base salary of £36,050 per annum plus a qualified estimate of £3,000 per annum in gratuities and service charge*

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and FB discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.

INDMP