Roof Cleaning jobs in Leicester

The Housing Network – Who are we?

We are The Housing Network (THN), a private limited company with a purpose. We exist to provide ‘More than a Roof’, because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Operating right across the UK (from Scotland to the South Coast) our team of 220+ dedicated housing and support professionals provide accommodation and support to over 5300 vulnerable individuals and families every single night – within self-contained, shared, supported and specialist supported housing schemes.

Alongside our 100+ Local Authority and Ministry of Justice (MOJ) partners we work hard to design and deliver person-centric solutions that meet the needs of our residents and in line with service specifications defined by public sector commissioners – always striving to ensure best-value and positive outcomes.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships – and as a result Better Business.

This is an incredibly exciting time for The Housing Network as we embark on our Strategy 2024/29: ‘Homelessness’ the Missing Piece journey. A strategic journey that will see us expand our services to provide over 10,000 units of safe and inspiring accommodation into 75% of Local Authority areas across the UK!

Role Overview – What is it?

To complete detailed inspections of all new (and hand back) housing and accommodation, using those inspections and your specialist knowledge of the sector / topic to create detailed survey reports and schedules of work for landlords, contractors and technicians.

Working remotely across the region to assess each unit against the applicable THN property specification for that service, including relevant H&S and compliance elements. Liaising directly with landlords / agents, building on relationships created by our Landlord Partnerships team, to ensure required works are completed to the THN standard.

Working innovatively and at pace, within the agreed THN delivery process, to maximise departmental performance (e.g. minimise voids, ensure best value). Sharing your specialist knowledge in an appropriate and suitable way to ensure landlord / agent understanding of the legislation and their obligations within it.

Maintain and further develop positive and effective working relationships with all stakeholders, including colleagues (e.g. Landlord Partnerships and Maintenance Teams), contractors, H&S inspectors and landlords / agents.

Effectively and efficiently project manage all refurbishment works, working to coordinate internal and external resources / contractors to ensure optimal outcomes. At all times remaining focused on the standard, quality and compliance of works being delivered, highlighting any deviation from the required deliverables where applicable.

Oversee and complete all aspects of the housing and accommodation delivery process, including the supply and installation of white goods / furniture and installation of household items and signage. Liaising with suppliers as and where applicable ensure a streamlined delivery and installation process.

Complete a range of interim and final inspections throughout the process to ensure all new (and hand back) THN housing and accommodation is delivered to the relevant standards, including accurate record keeping for review and audit.

Main Duties – What needs to be done?

1. Property Acquisition and Leasing Coordination

· Take over the landlord liaison and leasing process from our Landlord Partnerships (acquisition) team during the delivery process, ensuring housing and accommodation meets the company’s standards and legal requirements.

· Conduct and coordinate initial inspections to assess suitability, safety, and compliance with regulations (e.g. electrical, gas, asbestos and legionella and fire safety).

· Prepare accurate schedules of works for landlords, contractors and technicians, sharing knowledge and advice as appropriate to ensure understanding around deliverables, quality and compliance elements.

· Project manage various workstreams to ensure the most efficient and effective delivery of all new (and hand back) housing and accommodation.

· Coordinate the acquisition and handover of keys, access codes, and security systems for new properties.

· Obtain, review and manage documentation such as lease agreements, insurance certificates, and compliance certificates from landlords, ensuring any required remedial works have been completed and documented as such.

· Ensure all white goods and essential appliances are functional and compliant at the point of handing the housing and accommodation over to operational departments,

2. Inventory Management

· Prepare and maintain detailed inventories of all assets, fixtures, fittings, white goods, and furnishings within each property at the start of the lease.

· Document the condition and operational status of all items, including photos and written reports.

· Install all relevant signage, notices and household items within the housing and accommodation, along with the preparation of a complete Operational Handover Manual, as required for the specific THN service.

3. Maintenance and White Goods Operation

· Coordinate the return of properties to landlords at the end of the lease, ensuring all contractual obligations are met.

· Conduct detailed dilapidation inspections to assess wear and tear, damages, and required repairs.

· Compare the condition of the property and its contents against the original inventory report.

· Arrange for necessary repairs, cleaning, and replacements to return the property to the agreed standard before handover.

· Prepare comprehensive handover and dilapidation reports, including photographic evidence, for landlords.

· Manage deposit deductions and final settlement of accounts in accordance with tenancy agreements and legal guidelines.

4. Documentation and Compliance

· Proactively engage with landlords / agents throughout the delivery process to ensure their full understanding and appreciation of the applicable legislation (e.g. gas, electric, fire safety, legionella and asbestos) and their obligations.

· Liaise with suitable contractors, where applicable, to arrange the completion of relevant legislative inspections, reviewing all reports and certificates carefully to identify and required remedial works.

· Project manage and remedial works that may be required within the wider delivery / refurbishment process, ensuring evidence and documentation is collated.

· Ensure compliance with relevant regulations, including landlord licensing (e.g. HMO), health and safety standards, and tenancy deposit schemes is in place and evidenced.

· Provide regular updates and reports to the Housing Delivery Manager, Head of Delivery and wider internal stakeholders on property status, compliance, and risk management.

· Ensure all handover documentation is complete and signed off by landlords and tenants.

· Maintain accurate records and project plans at all times, both within the THN delivery system (Omni-Ledger) and offline, using them to support the achievement of optimum levels of performance.

5. Communication and Stakeholder Management

· Act as the primary point of contact for landlords, contractors, and internal teams during the delivery process, liaising with colleagues in Landlord Partnerships towards the end of the process (and in case of dispute) to ensure optimum relationships.

· Communicate effectively with stakeholders to manage expectations and resolve any disputes or issues.

· Build and maintain positive relationships with landlords to encourage future property leasing opportunities.

Skills and Qualifications

Essential:

• Demonstratable experience in property management, lettings, or leasing operations, including specific knowledge of property H&S and compliance.

• Strong knowledge of inventory management, white goods operation, and property maintenance.

• Signification familiarity with dilapidation assessments and property handover processes, including project management and contractor liaison.

• High level of proficiency in property management software and Microsoft Office Suite (Word, Excel, Outlook).

• Excellent organizational and time-management skills, with the ability to handle, manage and administer multiple projects and competing demands simultaneously.

• Strong communication and interpersonal skills, with a customer-focused approach.

• Knowledge of legal and compliance requirements in the property sector, including health and safety regulations.

Key Performance Indicators (KPIs)

• Accuracy and completeness of property inventory and condition reports.

• Timeliness and efficiency of leasing, handover, and refurbishment costs / processes.

• Landlord / Agent satisfaction scores.

• Compliance with regulatory and contractual obligations.

Attributes Personal

• Detail-oriented and methodical, with a focus on accuracy and compliance.

• Proactive and solution-oriented, with strong problem-solving skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong negotiation and conflict-resolution skills.

• Professional and customer-focused

This role offers an exciting opportunity for individuals with a passion for property management and operations, providing a vital link between landlords, tenants, and internal teams.

Scope and Accountability – Which bits are involved?

· Financial – Working within defined project budgets / Scrutinising quotations for accuracy and value.

· Legislative / Compliance – Assessing and Reviewing Building H&S and Fire Compliance / Reviewing Asbestos and Legionella / Confirming Gas and Electric Compliance

· Risk – Asset Compliance and Awareness of Site H&S Management

· Governance – Policies / Data Protection / Budgets / Asset Compliance

· Assets – Managing multiple projects (c25-30 projects pcm).

Relationships – Who will I be working / engaging with?

· Internal – Other business function colleagues (e.g. Landlord Partnerships, Repairs & Maintenance) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.

· External – Landlords and their Contractors / Public Sector Authorities (HMO Licencing, Fire Service).

Competencies – desirable

· Recently Qualified as MRICS or MCIOB, with a demonstrable knowledge and experience of property fit-out and refurbishment works, ideally in Housing, Social or otherwise.

· Extensive knowledge and experience of the nature and type of services provided, with up to date understanding of current socio-economic trends and pressures.

· Substantial experience of operating at an appropriate level within a relevant public, private or third sector organisation; whereby you were responsible for comparable / similar functions.

· Recognised and evidence levels of high personal drive and ambition to deliver (and exceed) against personal targets, in the pursuit of shared strategic objectives.

· Excellent communication and influencing skills, with an ability to work independently to foster and develop highly trusted relationships, in support of achieving identified goals.

· Solution focused approach to delivering results, managing and mitigating risks and managing / resolving challenges.

· Evidenced experience of budgetary responsibility and excellent performance / control at a similar or greater financial level.

· Genuine demonstration of personal values and approach that align with our organisational values of always being dependable, respectful, kind, innovative and dynamic.

· Commitment to collaborative and team working, recognising the importance of engaging senior colleagues and professional leads to work together across teams and departments to find the best solutions for the organisation.

General and Additional

· The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.

· The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.

· The post holder shall comply with the organisation’s policies and procedures, ensuring appropriate actions and reporting protocols are always followed.

· The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.

· Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.

· An Enhanced Disclosure is required for this position.

· Company van supplied.

Job Types: Full-time, Permanent

Pay: Up to £38,000.00 per year

Benefits:

• Additional leave
• Company pension
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Are you a recently Qualified as MRICS or MCIOB and can demonstrate knowledge and experience of property fit-out and refurbishment works, ideally in Housing, Social or otherwise.

Experience:

• Property management: 1 year (preferred)
• Property Surveying: 1 year (preferred)

Licence/Certification:

• MRICS or MCIOB (preferred)

Work Location: In person