Rotherham Town Centre jobs

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Other businesses may call this role Receptionist, Food Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

This role reports directly to the Guest Service Manager.

What you’ll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

What we’re looking for

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you’re friendly, motivated, and love making people’s day, this could be the role for you!

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

A modern hotel seven miles from Sheffield city centre with event spaces, a swimming pool and a restaurant, plus free parking and Wi-Fi.
The Holiday Inn® Rotherham-Sheffield M1, Jct.33 hotel is five minutes' drive from the M1 motorway and two miles from Rotherham town centre. Frequent trains leave Rotherham Station for Sheffield, 15 minutes away, where you can catch direct services to London, Leeds and Manchester.

The hotel's six versatile, naturally lit meeting rooms can host everything from an intimate gathering to a reception for 300. Modern equipment and free WiFi help things run smoothly, and the hotel can look after catering. Wedding packages are available, and there's free parking.

Kids can see a blast furnace in action at the interactive Magna Science Adventure Centre, less than three miles away. Art lovers can seek out works by Henry Moore and Barbara Hepworth at the open-air Yorkshire Sculpture Park, 25 minutes away by car.

Start your day at the buffet with a full English breakfast, fruit, cereals and pastries. You can work out at the Fitness Centre, swim laps in the pool and wind down in the steam room. The comfortable Forge Restaurant serves British cuisine for lunch and dinner. Kids stay and eat free. Room service is available around the clock, or you can watch the match on TV over a pint in the bar.