We are seeking a Receptionist at Gatwick Mail Centre to deliver a professionally managed visitor experience and provide essential administrative support to ensure smooth day-to-day operations.

Key Responsibilities:

Greet and manage all visitors, ensuring a warm and professional welcome.
Operate and manage the telephone system, redirecting calls as needed.
Perform general administrative tasks including photocopying, typing, and ordering stationery.
Control access to secure areas and manage security passes.
Coordinate meeting room bookings, conference arrangements, and buffet orders.
Maintain and update local telephone directories and signing-in procedures.
Act as a key contact point for customer liaison and fault reporting.

Attendance:

08:00 - 16:00, Monday to Friday. A degree of flexibility with your attendance is needed.

Skills and experience required:

First aid trained/SIA licence or a willingness to undertake training (essential)
Previous receptionist and customer facing experience
Experienced in MS Office and email systems
Excellent telephone manner and customer service skills
A team player with a flexible and enthusiastic approach
Reliable, hardworking, and detail-oriented.
Strong time management and prioritisation skills.

Closing Date: Sunday 28th June. This advert may close early if the appropriate number of applications has been reached.

About Us

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1,600 sites.

We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.

Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.

Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.

Trust is the foundation of RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

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