The Transformation Delivery Manager will play a pivotal role in delivering improvement and transformation projects across Chelsea & Westminster NHS Foundation Trust. Working 50% within Scheduled and 50% flexibly across the Trust, the post holder will lead and support the implementation of key improvement initiatives, ensuring projects are delivered on time, within scope, and to the highest standards. The role requires strong project management skills, expertise in improvement methodologies, and the ability to build effective relationships with a wide range of stakeholders to drive sustainable change and deliver measurable benefits for patients and staff. The post holder will line manage other members of the Transformation Team to coordinate the approach to agreed projects.

The post holder will support and lead some aspects of designing and delivering Trust QI training. They will also use benchmarking and insight—including GIRFT products and Model Health System/Model Hospital data—to identify unwarranted variation, target improvement opportunities, and support services to develop practical delivery plans and track benefits.

The post holder will also oversee some aspects of the Trust’s Health Improvement and Health Inequality agenda and help to embed this work within business as usual across services.

Interviews for this post will take place on Wednesday 16th December 2026

Change Delivery

Lead the planning, delivery, and evaluation of transformation and improvement projects across the Trust.
Apply recognised project management methodologies (e.g., PRINCE2, Agile) to ensure effective delivery.
Build and maintain strong relationships with key stakeholders, facilitating collaboration and buy-in.
Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where necessary.
Support staff through change, providing clear communication, training, and engagement to embed new ways of working.
Oversee projects related to health improvement and health inequalities as well as help embed this within business as usual.
Being a Trust expert on the use of quality improvement methodology to drive improvement.
Participate in Acute Provider Group-wide work programmes and where appropriate to provide transformation support to specific and agreed Group-wide projects.
Share and learn from areas of best practice across the APG and consider implementation of these at Chelsea & Westminster Trust.

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

Scheduled Care Responsibilities (~50%)

Design, support and deliver improvement projects within Scheduled Care (e.g. theatre productivity, outpatient improvement, diagnostics), focusing on optimising throughput, reducing waiting times, and eliminating waste.

Work closely with clinical and operational teams to identify bottlenecks and implement solutions that improve efficiency and quality of care.

Monitor project performance against national and local targets (such as RTT and cancer waiting times), ensuring timely delivery of project milestones.

Share learning and best practice from Scheduled Care projects across the Trust.

Safe, High Quality Care

Work collaboratively with clinical teams to identify opportunities to enhance patient experience and outcomes.

Embed quality improvement methodologies to support the delivery of safe, effective, and person-centred care.

Ensuring high quality QI education and training programmes are in place and delivered.

Monitor the impact of change initiatives on patient safety and quality, ensuring that risks are identified , mitigated, and escalated as appropriate .

Promote a culture of continuous learning and improvement, encouraging staff to share ideas and best practice.