SQL Application Support Analyst jobs

TPT Retirement Solutions, are looking for an Application Support Analyst to join the team and play a key role in supporting and enhancing our pensions administration platforms, helping to deliver a great experience for both colleagues and scheme members.

As an Application Support Analyst, you'll provide support for our pensions administration platform, Intellipen, and related applications. You'll help ensure services remain reliable, changes are managed effectively, and users receive timely, professional support. You'll work closely with operational teams, technical colleagues, suppliers and project stakeholders to investigate issues, implement improvements and support successful change delivery.

Key responsibilities include:

• Supporting users with application queries and issues.
• Managing and coordinating system changes, testing and release activity.
• Investigating system, data and application issues.
• Working with internal stakeholders and software suppliers to resolve problems and implement enhancements.
• Supporting onboarding and transition activity for pension schemes.
• Producing clear documentation, release notes and test evidence.
• Delivering guidance and training to users where required.
• Helping assess the impact of legislative changes on administration systems and processes.

Skills, Qualifications & Experience

We're interested in people who bring a combination of technical capability, analytical thinking and a customer-focused approach.

• Experience within pensions administration or a similar regulated environment.
• Experience supporting business-critical applications, preferably Intellipen.
• The ability to investigate data and application issues using SQL.
• Experience troubleshooting or working with XML and XSL.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• A passion for improving processes and user experience.
• The ability to manage priorities and work collaboratively with a range of stakeholders.

We operate a hybrid working pattern with 2 days in the office in Leeds and up to 3 days working from home.

If you're looking for a role where you can make a real impact on systems, service delivery and customer experience within a purpose-driven organisation, we'd love to hear from you. Apply today!

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.