Saga jobs

Job Introduction

Tour Managers - Overseas

Salary – Self Employed – Day rate £DOE

Tours across September and October 2026

Various Locations Long/ Short Haul

Here at Saga Travel Group, we are planning our new Tours for September and October 2026! Due to this expansion, we are growing the team of Tour Managers who run our Saga Travel branded escorted tours.

Saga Travel is an award-winning tour operator; the UK’s leading escorted holiday company, established for over 45 years. Across our portfolio of holidays, we tailor unique experiences for small intimate groups of travellers or larger tours of 40 plus.

Our itineraries are carefully planned to range from rail journeys, cruises, small-group adventures and trips exclusively for solo travellers.

Joining us as one of our valued Tour Managers where you are responsible for delivering a seamless, high-quality travel experience from start to finish. Acting as the face of the business, you will ensure every customer receives exceptional service, personal attention, and a consistently high standard of care throughout their journey.

If you have a passion for people plus a passion for travel, then apply with your CV today.

We will review your location preferences in the application portal and available times of the year you can be a Tour Manager for us.

** Due to the nature of our collection of Tours we cannot guarantee we have the exact location you may be wanting to work. Some of the Tours we operate could require our Tour Managers to have the language skill and local knowledge of the area. You may already be based overseas, or you could be based in the UK and willing to travel with the group.

**Contract type; self-employed. (costs for travel, accommodation and food covered.)

Main Responsibilities

Our Tour Managers are responsible for ensuring customers arrive as a customer and leave as a friend. You will need to be able to immerse yourself into the local culture and see beyond the main sites and attractions. As a Tour Manager you are the face of the business – bringing the holiday alive!

The main areas of your responsibility will be to;

• Actively enhance customer satisfaction and loyalty by delivering exceptional, personalised service, positively influencing Net Promoter Score (NPS) through memorable experiences and proactive issue resolution
• Enhance the overall holiday experience by providing unique and exclusive customer experiences, ensuring our customers have a truly memorable holiday.
• Facilitate a social atmosphere throughout our customers’ holiday, where everyone is encouraged to be involved.
• Research the itinerary in depth, consider any local events that may be occurring during your time there to capture the essence of the region.
• Hosting during mealtimes, creating social dining experiences.
• Ensure that the itinerary runs as advertised in the brochure and to the passenger itinerary and record any inaccuracies.
• Anticipate potential challenges and resolve them proactively to avoid impacting the customer experience.
• Handle any customers’ complaints, acting promptly and taking all reasonable steps to rectify matters in the moment.
• Add value to the tour group, get to know your customers, understand why they are on tour and ensure you create exceptional experiences they will never forget
• Fully prioritise the customer, they are forefront of every decision-making process.
• Record all quality issues during the Tour and liaise with the Duty Office as necessary.
• Assist and provide full support with customer illness, accident, death, repatriation and liaise with the insurance company and head office as necessary.
• Ensure all hotels are ready for our customers’ arrival – confirming that everything is in place – including specific customer requests.
• Meet and greet customers at airport arrivals and departures – where required.
• Actively sell optional excursions on tour to enhance the customer experience.
• Maintain strong relationships with all our suppliers to ensure good service levels are maintained.
• Guide excursions where necessary, ensuring the commentary is clear and well researched.
• Ensure all accounting paperwork and necessary reporting forms are completed in a timely and accurate manner.

The Ideal Candidate

Ideally you will have previously worked as a Tour Guide / Tour Manager / Holiday Representative and be available to work the full term of one of our tours at a location preference or where you have previously gained comprehensive and insightful knowledge of local custom and culture.

You will also need to demonstrate the following skills;

• Can identify any potential issues and resolve any problems before the customer is even aware.
• Be able to work independently, under pressure and use your own initiative.
• Confident and clear decision-making skills.
• Be a natural strong inclusive leader.
• Can demonstrate excellent written and verbal communication skills.
• Naturally sociable, able to communicate at all levels.
• Enjoys being able to look after customers and promote an unforgettable experience.
• A confident public speaker with excellent presenting skills.

Demonstrate capability with IT.

Desirable;

• Other language skills.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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