Sales Executive jobs in West Bromwich

Internal Sales Executive

Rightio Subcontractor Ltd · Oldbury, B68 0NP

£28,000 base salary + uncapped OTE up to £30,000

Who We Are

Rightio Subcontractor Ltd is one of the UK’s leading home repairs and services companies. Based in Oldbury, we work with a trusted network of over 200 fully qualified engineers across the country. From plumbing, heating, and electrics to drainage and locks, we deliver peace of mind through excellent service and reliable solutions.

Our vision: “The trusted people to maintain and upgrade your property.”

Why We’re Recruiting

We’re growing. As demand for our repair and maintenance services increases, so does the volume of customers requesting quotes for planned works. We need a skilled sales professional who can take a warm, interested customer and guide them confidently to a decision, someone who understands that a quote is not the end of the conversation, it’s the beginning of a relationship.

The Role at a Glance

Department Quotes

Location 210–222 Hagley Road West, Oldbury, B68 0NP

Salary £28,000 base with uncapped OTE up to £30,000

Contract Full-time, Permanent

Reporting To Quotes Manager

Environment Fast-paced call centre, inbound focus

What the Role Actually Involves

As an Internal Sales Executive, you will be the dedicated point of contact for customers who have already requested a quote for work to their property. These are warm conversations, the customer has raised their hand. Your job is to build confidence in Rightio, present the right solution clearly, and convert that interest into a confirmed booking.

This is not a cold calling role. Every conversation starts with a customer who already wants help. What you bring is the expertise, credibility, and commercial skill to get them over the line.

Quoted Works Conversion: your primary focus

• Manage inbound quote requests from customers seeking planned repair or maintenance works
• Present quotes with clarity and confidence, addressing questions and building trust in Rightio’s service
• Handle objections professionally, turning hesitation into commitment
• Follow up on outstanding quotes to maximise conversion rates
• Consistently achieve and exceed daily, weekly, and monthly sales KPIs

Upselling & Cross-Selling

• Identify opportunities to recommend additional Rightio products and services relevant to the customer’s needs
• Present Care Club membership policies where appropriate, explaining the value of ongoing cover
• Apply a consultative approach, understanding the customer’s situation before recommending a solution

Customer Experience & Administration

• Deliver a reassuring, professional experience on every interaction, in line with the Rightio values
• Record all quote details, call outcomes, and customer interactions accurately within our CRM systems
• Maintain up-to-date knowledge of our products, pricing, and processes
• Contribute to team performance by sharing insight on common objections and customer feedback

Skills You Will Develop and Use

• Quoted Works Conversion
• Consultative Selling
• Objection Handling
• Attention to Detail
• Customer Relationship Building
• CRM & Systems Management
• KPI & Target Achievement
• Product & Pricing Knowledge
• Upselling & Cross-Selling

About You

You will be a strong fit if you bring proven telephone sales experience, a sharp eye for detail, and the ability to hold a consultative conversation that moves a customer from interest to commitment.

Essential

• Minimum 2 years of sales experience within a call centre or telephone-based environment
• Demonstrated ability to convert sales enquiries and consistently meet targets
• Confident, articulate communicator with a professional telephone manner
• Strong objection handling skills, calm, credible, and customer-focused
• High attention to detail, particularly when recording quote information and call outcomes
• Self-motivated with the drive to perform in a fast-paced, target-driven environment
• Comfortable with CRM systems and internal sales platforms

Desirable

• Experience in home repairs, property maintenance, or a trades-related environment
• Familiarity with quoting or estimating processes
• A track record of upselling or cross-selling alongside a primary sales role

What We Offer

• £28,000 base salary with uncapped OTE up to £30,000
• A transparent, achievable commission structure where your effort is directly rewarded
• Company pension scheme
• Free on-site parking
• Discounted or free food on site
• Employee discount scheme and store discounts
• Free flu jabs and sick pay
• Full product and process training, you will know exactly what you are selling and why it matters
• A collaborative team environment where performance is recognised

Our Values

We do things the Rightio way, built around five principles that guide every interaction with customers and colleagues alike:

Reassuring Giving customers confidence at every step

Reliable Providing consistent service customers can depend on

Responsible Owning our commitments and delivering on them

Robust Handling challenges with strength and professionalism

Respectful Valuing every customer and every colleague

Our vision: “The trusted people to maintain and upgrade your property.”

If you are ready to join a company where your expertise is valued, your success is rewarded, and every conversation is a genuine opportunity. We would love to hear from you.

Pay: From £28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Experience:

• sales: 2 years (required)
• Contact Centre: 2 years (required)

Work Location: In person