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    • Experience in a sales support, commercial support or order management role.
    • Supporting the sales team with customer quotations, pricing and order fulfilment.
    • Maintain robust sales forecasting and performance tracking tools to support accurate planning and reporting.
    • Ensure accurate forecasting and demand planning to…
    • The role supports day‑to‑day commercial operations, including order processing, customer and supplier coordination, pricing support, inventory oversight, and…
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    • Experience in customer support and/or customer service, including order processing, using phone and email.
    • King’s Lynn, Norfolk (with travel to clients’ sites).
    • The role involves control of sales related tasks for the office as well as responsibility for providing administrative sales support to the sales/project…
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    • Develop and execute sales strategies across both D2C and B2B channels.
    • Reporting directly to the Managing Director, you'll lead the commercial direction of the…
    • Experience leading successful B2B sales teams.
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    • Full support and a structured handover will be provided ahead of December 2026.
    • Strong understanding of contact centre operations, KPIs, and workforce…
    • Prepare sales forecasts and performance reports.
    • Strong experience in telephone and showroom sales.
    • Monitor sales performance, pipeline and conversion activity.
    • Proven B2B SaaS, enterprise sales or strategic partnerships experience.
    • Track record of managing the full sales cycle from prospecting to contract signing.
    • You will initially work closely with the Head of Store, with the goal of becoming fully independent and trusted to confidently manage the day-to-day sales…
    • Agility: Ability to pivot quickly from a proactive sales meeting to a reactive, urgent technical support call in the field.

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Job Post Details

Senior Sales Support Coordinator - job post

Confidential
Chippenham
Up to £40,000 a year - Full-time

Job details

Pay

  • Up to £40,000 a year

Job type

  • Full-time

Location

Chippenham

Benefits

Pulled from the full job description

  • Sick pay
  • Life insurance
  • Free parking
  • Profit sharing
  • Private dental insurance
  • Private medical insurance
  • Free flu jabs

Full job description

Senior Sales Support Coordinator

Are you a proactive, commercially minded professional with strong sales support experience?

We're looking for a highly organised Senior Sales Support Coordinator to play a key role in supporting sales success, managing customer orders and projects, and delivering an exceptional customer experience.

This is a varied and fast-paced role where you'll work closely with customers, suppliers and internal stakeholders to coordinate complex orders, manage quotations and pricing, track deliveries, and ensure projects are delivered smoothly from enquiry to completion.

What You'll Be Doing

  • Supporting the sales team with customer quotations, pricing and order fulfilment.
  • Managing customer sales orders and supplier purchase orders from start to finish.
  • Building strong relationships with customers and suppliers, acting as a key point of contact.
  • Tracking orders, deliveries and project milestones, providing regular updates.
  • Negotiating with suppliers to secure competitive pricing and maximise margins.
  • Resolving order and fulfilment queries efficiently and professionally.
  • Producing reports and maintaining accurate records across business systems.
  • Identifying opportunities to improve processes, customer experience and commercial performance.

What We're Looking For

  • Experience in a sales support, commercial support or order management role.
  • Strong commercial awareness with experience of quotations, pricing and margins.
  • Excellent organisational skills and attention to detail.
  • Confident communicator with strong customer service skills.
  • Ability to manage multiple priorities in a fast-moving environment.
  • Good Excel skills and experience using CRM or ERP systems.
  • A proactive, solutions-focused approach and willingness to take ownership.

Why Join Us?

This is an excellent opportunity for someone looking to move into a commercially focused administrative position with stakeholder engagement and direct impact on business success. You'll be a trusted partner to the sales team and play an important role in delivering outstanding customer outcomes.

Salary: Up to £40,000 per annum, DOE

Location: Chippenham. Office based.

Type: Full Time, Permanent

Pay: Up to £40,000.00 per year

Benefits:

  • Company events
  • Free flu jabs
  • Free parking
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Profit sharing
  • Sick pay

Work Location: In person

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