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    • Issue ‘Advice only’ decisions & relevant documentation then update the housing system.
    • Support the wider housing team in the delivery of homeless prevention and…
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    • Hours of work: 40 hours p/w - Mon - Friday, 8am - 4.30pm and 12.30pm - 9pm on a shift pattern.
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    • Clearsprings Ready Homes (CRH) is seeking an experienced Housing Officer.
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Job Post Details

Housing Triage Officer - job post

North Devon Council
3.1 out of 5 stars
Barnstaple
£28,598 - £33,699 a year - Full-time
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Job details

Pay

  • £28,598 - £33,699 a year

Job type

  • Full-time

Location

Barnstaple

Benefits

Pulled from the full job description

  • Company pension
  • Flexible schedule

Full job description

Salary

£28,598 - £33,699 per annum

Contractual hours

37

Basis

Full time

Package

We offer a supportive environment in an organisation with flexible working hours and a career average salary pension scheme. North Devon Council believes in valuing diversity and is committed to equal opportunities as a Disability Confident Employer.

Job category/type

Housing

Date posted

10/06/2026

Job reference

REQ000406


2 year fixed term contract

North Devon Council is looking for a Housing Triage Officer to become part of our busy Housing Options & Refugee Resettlement Team.

You will need to have excellent interpersonal skills, an ability to work flexibly to changing demands and operate in a coordinated manner with other team members and clients.

If you think you have the right skills, capability and attitude to be part of our Housing & Refugee Resettlement team we would like to hear from you.

This post will:

  • Be the first point of contact for general housing enquiries
  • Ensure all relevant documentation is produced by the customer, compliance checks carried out and scanned to system
  • Gather relevant background information and provide appropriate advice, in accordance with the Homeless Reduction Act 2017
  • Issue ‘Advice only’ decisions & relevant documentation then update the housing system
  • Support the wider housing team in the delivery of homeless prevention and be open to personal development overtime cover Housing Officer functions
  • Signpost clients to relevant statutory and voluntary agencies, in relation to benefits, debt advice, food bank
  • Maintain accurate records
  • Prepared to work out of different office locations and complete off home visits, subject to risks assessments being carried out

Ideally you need to:

  • Be proficient in ICT applications
  • Be a confident communicator, both written and verbal working with housing clients
  • Emotional intelligence
  • Have a background in Housing

Interview Date: 29/30 June 2026

If you have not heard by the interview date, please assume that you have been unsuccessful on this occasion.
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