School Receptionist jobs in Dagenham

Job Title: School Attendance & Welfare Officer

Location: Greenwich, SE10
Salary: £15.00–£18.00 per hour, depending on experience
Contract: Full-Time, Temporary/Permanent
Working Hours: Monday–Friday, 8:00am–4:00pm (1-hour lunch break)
Start Date: Asap

About the Role

Complete Classroom Services is recruiting on behalf of a welcoming and supportive school in Greenwich for an experienced School Attendance & Welfare Officer.

This is an excellent opportunity for an organised and compassionate school administrator with experience in attendance, pupil welfare and school office administration.

The successful candidate will play an important role in supporting pupil attendance, welfare and safeguarding, working closely with pupils, parents/carers, teachers, pastoral staff and senior leaders.

You will be responsible for maintaining accurate attendance records, following up absences and persistent lateness, supporting pupils and families, and providing effective administrative and pastoral support across the school.

Key Responsibilities

Attendance

• Monitor daily pupil attendance and punctuality.
• Complete and maintain accurate attendance registers.
• Record and update attendance information using the school's MIS.
• Carry out First Day Calling and contact parents/carers regarding unexplained absences.
• Follow up persistent absence and lateness in line with school procedures.
• Identify attendance concerns and escalate cases to the appropriate member of staff.
• Maintain accurate attendance records and documentation.
• Produce attendance reports and information for senior leaders when required.
• Support attendance meetings, interventions and improvement plans.
• Liaise with parents/carers regarding attendance concerns and barriers to attendance.
• Work closely with teachers, pastoral staff, safeguarding teams and senior leaders.
• Support referrals and communication with external agencies where appropriate.
• Ensure attendance information is handled confidentially and accurately.

Pupil Welfare & Pastoral Support

• Act as a friendly and approachable point of contact for pupils experiencing welfare or pastoral concerns.
• Support pupils who may be experiencing difficulties affecting their attendance, engagement or wellbeing.
• Liaise with parents/carers regarding pupil welfare and pastoral matters.
• Work closely with the Designated Safeguarding Lead (DSL) and pastoral team.
• Recognise and report safeguarding or welfare concerns in accordance with school procedures.
• Maintain accurate and confidential records relating to pupil welfare.
• Support vulnerable pupils and families in accessing appropriate school support.
• Assist with pastoral interventions and attendance support programmes.
• Follow up pupils who are absent or experiencing difficulties engaging with school.
• Support communication between pupils, families, teachers and relevant support services.
• Help promote positive attendance, engagement and wellbeing across the school.

School Administration

• Provide general administrative support to the school office.
• Maintain accurate pupil records and update school systems.
• Deal professionally with telephone calls, emails and visitors.
• Respond to parent/carer enquiries and direct queries to the appropriate member of staff.
• Prepare letters, correspondence, reports and attendance documentation.
• Maintain confidential filing and record-keeping systems.
• Assist with meetings, appointments and school events where required.
• Support the organisation of pupil activities, interventions and pastoral programmes.
• Liaise with teaching and support staff to ensure effective communication.
• Handle sensitive information in accordance with GDPR and school confidentiality procedures.
• Provide administrative support to senior leaders, pastoral teams and safeguarding staff when required.

Safeguarding & Welfare

• Follow all school safeguarding and child protection procedures.
• Report safeguarding concerns promptly to the appropriate member of staff.
• Maintain confidentiality when dealing with sensitive pupil and family information.
• Support the school's safeguarding culture and commitment to pupil welfare.
• Work in accordance with school policies relating to safeguarding, attendance, behaviour and welfare.
• Maintain professional boundaries when working with pupils and families.

Essential Requirements

The successful candidate will have:

• Previous experience working within a school or education setting – essential.
• Previous experience in school attendance, pupil welfare, pastoral administration or school office administration.
• Experience monitoring and following up pupil attendance.
• Experience communicating professionally with parents/carers.
• Experience using school MIS systems such as SIMS, Arbor, Bromcom or ScholarPack.
• Strong administrative and organisational skills.
• Excellent written and verbal communication skills.
• Strong IT skills and experience using Microsoft Office.
• Excellent attention to detail and accurate record-keeping skills.
• Experience handling confidential and sensitive information.
• A good understanding of safeguarding and child protection.
• The ability to remain calm and professional when dealing with sensitive or challenging situations.
• A caring, approachable and professional manner.
• The ability to work independently and as part of a wider school team.
• Strong understanding of confidentiality and GDPR within an educational environment.

Desirable

• Previous experience specifically as an Attendance Officer, Welfare Officer, Pastoral Administrator or Pupil Services Officer.
• Attendance or safeguarding training.
• Knowledge of school attendance procedures and relevant guidance.
• Experience supporting vulnerable pupils and families.
• Experience working alongside a Designated Safeguarding Lead or pastoral team.
• Experience producing attendance reports and monitoring attendance data.
• First Aid qualification.
• Experience working with external agencies and support services.

Who Would Suit This Role?

This role would suit an experienced:

School Attendance Officer | Attendance Administrator | Welfare Officer | Pupil Welfare Administrator | Pastoral Administrator | School Administrator | Pupil Services Officer | Family Liaison Officer | Student Services Administrator

If you have school-based administrative experience, strong attendance knowledge, excellent communication skills and a genuine interest in supporting pupil welfare, we would be keen to hear from you.

What We Offer

• Competitive hourly rate of £15.00–£18.00 per hour, depending on experience.
• Full-time opportunity within a supportive school environment.
• Opportunity to make a positive impact on pupil attendance, welfare and wellbeing.
• Ongoing support from Complete Classroom Services.
• Temporary and permanent opportunities available.

How to Apply

If you are an experienced School Attendance & Welfare Officer or have relevant school-based attendance, pastoral or administrative experience, we would love to hear from you.

Please send your updated CV to:anix@completeclassroomservices.com

Pay: £15.00-£18.00 per hour

Application question(s):

• Are you Available to start immediately ?
• Do you have the relevant experience in an education sector ?

Work Location: In person