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Job Post Details
Field Service Engineer (Chromatography & Spectroscopy) - Midlands & South UK
Field Service Engineer (Chromatography & Spectroscopy) - Midlands & South UK
Job details
Full job description
Company Information:
Our client is a globally recognised manufacturer of chromatography and spectroscopy instrumentation, specialising in high-performance analytical systems used in research and quality control laboratories. Universities, research institutes and pharmaceutical, biotech and chemical laboratories worldwide trust their products to deliver accurate, reliable analytical results.
The organisation places a strong emphasis on employee development, investing heavily in manufacturer training, technical support and long-term career progression. Engineers work within a small, close-knit and technically strong team, with long-standing customer relationships and real flexibility to manage their own diaries.
Role Overview:
An exciting opportunity has arisen for a Field Service Engineer to join the UK service team, supporting customers across East Anglia and the South of England.
You will be responsible for the installation, preventative maintenance, servicing, repair and validation of advanced chromatography and spectroscopy systems, including HPLC, SFC, CD, FTIR, UV-Vis, fluorescence and polarimetry. The role offers a varied workload, comprehensive manufacturer training and the chance to act as a trusted technical partner to customers, with commission paid on the service and hardware business you help win.
Responsibilities:
- Carry out planned preventative maintenance on chromatography and spectroscopy systems.
- Diagnose and repair faults on customer instruments.
- Install, commission and validate new systems at customer sites.
- Carry out pre-delivery inspections and functional testing.
- Provide on-site technical and applications support and basic user training.
- Complete RAMS, SOPs and service documentation in line with GMP/GLP and 21 CFR Part 11.
- Identify opportunities for service contract renewals and hardware sales.
- Manage your own territory and diary and maintain excellent customer relationships.
- Travel across East Anglia and the South of England, with minimal overnight stays.
Person Specification
- Previous experience as a Field Service Engineer on chromatography (HPLC) or spectroscopy instrumentation, or strong hands-on laboratory experience as an end user.
- A degree in Chemistry or a related science. This is essential, except for experienced Field Service Engineers.
- Strong fault-finding and troubleshooting skills on analytical instrumentation.
- The confidence to discuss customers' applications, plus good commercial awareness.
- Excellent customer-facing and communication skills.
- Able to work independently and manage a regional territory.
- Based outside the M25 within the Southern region, e.g. Hertfordshire, Cambridge, Milton Keynes, Northampton, Oxford, Reading, Swindon, Salisbury, Southampton or Portsmouth.
- Full UK Driving Licence.
- Italian language skills would be a strong advantage.
Package:
- £38,000 – £45,000 basic salary (depending on experience)
- Performance-based commission: typically 10%, with significantly more achievable
- Company car (estate/SUV)
- Company credit card covering all fuel and travel expenses
- 25 days' annual leave plus Bank Holidays, rising by one day per year to 30
- Flexible working hours with time off in lieu
- Minimal overnight stays
- Comprehensive manufacturer training in Europe
- Genuine long-term career progression into product specialist and higher-end technology roles
#INDUK
Pay: £38,000.00-£45,000.00 per year
Application question(s):
- Do you have experience servicing or using chromatography (HPLC) or spectroscopy instruments?
- Do you hold a degree in Chemistry or a related science?
- Are you based in the Midlands or South? - If so, what postcode?
Work authorisation:
- United Kingdom (required)
Work Location: On the road