Skip to main content
Post your CV and find your next job on Indeed!

Second Line Support Engineer jobs

Sort by: -
    • Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.
  • View similar jobs with this employer
    • Provide Second line technical support:
    • 2nd line engineers are responsible for conducting advanced Troubleshooting, developing technical solutions to technical…
  • View similar jobs with this employer
    • Provide Second line technical support:
    • Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.
    • Carrying out onsite customer visits for both scheduled work and reactive support requirements.
    • A role that combines service desk support, customer engagement…
  • View similar jobs with this employer
    • Provide Second line technical support:
    • Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.
    • At least three years’ experience in IT support, with the ability to troubleshoot independently at second-line level.
    • A full UK driving licence..
    • Provide office-based back-up support for field engineers.
    • Undertake additional duties as and when required, as requested by line manager.
  • View similar jobs with this employer
    • Provide Second line technical support:
    • Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.
    • First and second-line technical support across a broad range of College technologies, services and devices.
    • A highly visible, approachable and customer-focused…
    • Provide first and second-line support by logging, prioritising, updating and resolving calls through the IT Helpdesk.
    • View all Perth and Kinross Council jobs - Perth jobs - IT Technician jobs in Perth
    • Salary Search: IT Technician - User and Device Services Engineering, Carpenter House, Perth salaries in Perth
    • See popular questions & answers about Perth and Kinross Council
    • Access to an employee assistance programme with free mindfulness, health, wellbeing resources and a confidential support line available 24/7 via phone or text.
  • View similar jobs with this employer
    • Providing first and second-line support to users across the business.
    • Visiting offices and project sites to provide hands-on IT support when required.
    • Handle incidents and service requests escalated by Level 1 support.
    • The role handles incidents and requests that cannot be resolved by Level 1 support.
    • Serve as a Thales product support expert who will work closely with other department as required to facilitate training on new product and features and…
    • Provide remote technical support, offering expert guidance to customers and AIXTRON engineers.
    • Lead global MOCVD systems installations at customer locations,…

People also searched:

maintenance engineer
mechanical engineer
support engineer
technician
trainee engineer
engineering
engineering apprenticeship
fitter
lner
maintenance

Job Post Details

2nd Line Engineer
Akita Systems Ltd
Akita, TN15 7AF Sevenoaks, United Kingdom
£30,000 - £35,000 a year
Permanent
Apply on company site

Job details

£30,000 - £35,000 a year
Permanent
Akita, TN15 7AF Sevenoaks, United Kingdom

Full job description

As a 2nd Line IT Support Engineer at Akita, you will be joining an award-winning Service Desk team where your technical aptitude and problem-solving skills will directly impact our clients' success.

In this multi-faceted role, you will:

  • Take ownership of complex issues: Resolve escalated incidents and service requests with reduced supervision, focusing on identifying root causes rather than only treating symptoms.

  • Work across a modern tech stack: Bring in-depth knowledge of Microsoft 365, Entra ID, and endpoint management, alongside core Windows Server, networking, and security environments.

  • Be a technical mentor: Thrive on imparting your knowledge to others, providing guidance and informal mentoring to support the growth of our Tier 1 engineers.

  • Drive service improvement: Create and improve technical documentation, and proactively suggest system upgrades or genuine improvements to our clients.

  • Deliver exceptional service: Manage more complex customer communications with a professional, respectful, and proactive approach.

  • Troubleshoot methodically: Demonstrate a logical, structured approach to technical challenges, understanding the broader impact of technical changes while balancing speed, quality, and risk.

  • Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.

Let Employers Find YouUpload Your Resume