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Join Stonewood Complex Care – Where Care Comes First

At Stonewood Complex Care, our people are at the heart of everything we do.

We are a specialist complex care provider supporting people of all ages with a wide range of complex health and care needs. Our mission is to deliver high-quality, person-centred care that enables the people we support to live as independently and fulfilled as possible.

We're committed to creating a supportive, inclusive and collaborative workplace where everyone feels valued, respected and empowered to thrive. Whether you're delivering care directly, supporting our operational teams or driving the business forward behind the scenes, you'll be part of an organisation that is passionate about making a positive difference to the lives of the people we support.

We invest in our people through ongoing learning, development and career progression, encouraging everyone to build their skills, share ideas and reach their full potential. We celebrate individuality, champion teamwork and strive for excellence in everything we do, always delivering with compassion, integrity and respect.

We're proud to be rated 'Good' by the CQC, with an 'Outstanding' rating in Well-led, recognising our exceptional leadership, positive workplace culture and commitment to supporting both the people we care for and the colleagues who care for them. This achievement reflects our dedication to delivering outstanding, person-centred care while creating an environment where our teams feel valued, empowered and supported to thrive.

If you're looking to join a growing organisation where your contribution is recognised, your development is supported and your work has a genuine purpose, Stonewood Complex Care is the place for you. Together, we're helping people of all ages live healthier, happier and more independent lives.

About the Role

As a Care Coordinator, you’ll be at the heart of our care team, helping to ensure clients receive safe, consistent and personalised care while supporting our carers and clinical team.

You will:

• Coordinate and maintain care rotas up to six weeks in advance.
• Build positive, trusting relationships with clients and carers.
• Support with the full recruitment cycle including selection, interviewing and meet and greets
• Match carers to clients based on availability, preferences and skills.
• Work closely with the clinical team and keep them updated on client needs.
• Manage the on-call rota and provide out-of-hours support.
• Conduct client home visits when required.
• Support the recruitment and welcoming of new staff.
• Answer calls and provide professional, friendly support.
• Use digital care systems such as Birdie and Microsoft Office.
• Contribute to a positive, supportive and welcoming office environment.
• Take initiative, stay organised and ensure day-to-day operations run smoothly.
• Full UK driving licence and access to own transport required.

Why Join Us?

• Competitive salary
• Generous on-call and commission structure
• Ongoing training and professional development
• Career progression opportunities within a growing organisation
• Supportive and collaborative working environment
• Company pension scheme
• Paid annual leave
• Employee wellbeing support
• Opportunities to make a genuine difference in people's lives every day

Stonewood Complex Care was founded by Nurse Tom, who believed that people needing Complex Care at home deserved a more bespoke service than was available. Built on that conviction, Stonewood delivers exceptional, person-centred care and support that empowers individuals to live safely and independently in their own homes.

With a values-driven culture, highly skilled teams, and a commitment to outstanding outcomes, Stonewood is a place where care professionals can genuinely change lives. The company is passionate about recognising dedication, celebrating hard work, and promoting people from within — giving you real opportunities to grow your career while making a meaningful impact every day.

Manchester Office
Empress Business Centre, Manchester, M16 9EA

Mansfield Office
Mansfield Innovation centre, Mansfield I Centre, Hamilton Way, Mansfield, NG18 5BR