Security Guard jobs in London

Due to growth and expansion within our team, SecuriGroup are seeking an experienced CCTV Control Room Operator to join our dedicated team and demonstrate our values of Safety, Courtesy and Efficiency, to deliver exceptional service, maintain high-quality standards, and surpass customer expectations.

At SecuriGroup, we believe that the diversity of our workforce should reflect that of the community in which we serve.

What You Will Be Doing:

· Alarm handling dealing with the alarm panel and advising the client of relevant information.

· CCTV Operating as part of this you would review, save, and burn CCTV.

· Supporting with CCTV coverage deter/apprehension or external theft or any incidents within store.

· Logging lost property.

· Key control signing in and out of store keys.

· PC data entry and basic administration duties, DOB, E-Mails, Incident reports.

· Deal with customer requests via telephone and email in a professional nature.

· Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.

· Communicating over internal and external Radio.

· Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures.

· Report all events and actions taken in a clear, legible, and accurate written format.

· Provide efficient and courteous telephone answering service and deal efficiently with all enquiries

· Ensure smooth handovers between operators.

· Following training, you will have a full understanding of the functions covered at the premise that you are working at including: Security, Cov-19 Safe Systems of Work, emergency evacuation procedures.

· To portray smart and presentable image for both our clients and company brand.

· To use excellent communication skills when conversing with visitors to the premises.

· Use only polite language to address visitors and staff. It is essential that you remain calm during all situations and achieve results by verbal persuasion if applicable.

· To ensure that you conduct your duties in a consistent and appropriate manner and in line with company policy and statutory requirements.

· Complete all relevant paperwork including but not limited to, Daily Occurrence Book, Incident Reports, Visitor Appointment signing in.

· Dealing with emergency situations/incidents.

· As per the Assignment Instructions you will report any faults or areas for improvement regarding the safety of persons within the building to the site manager and operational support.

What We Need From You:

You must hold a Security Industry Authority D.S & C.C.T.V Licence.

You must always conduct yourself in a professional manner.

Preferably have experience in working in a customer facing environment and understand the importance of positive customer interaction.

Have a firm understanding on the importance of attention to detail.

What We Will Do For You:

Continuous Learning: Access to tailored training programs, workshops, seminars, and industry conferences to enhance your skills and stay updated with the latest security trends.

Growth Opportunities: Pathways for career progression and new challenges within our organization, fostering a culture of growth and advancement.

Performance Recognition: Acknowledgment of your achievements and outstanding performance through various recognition programs, creating a positive and motivating work environment.

Supportive Leadership: Guidance, mentorship, and resources from our committed leadership team to support your success and help you thrive in your role.

Job Type: Full-time

Pay: From £15.70 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme

Licence/Certification:

• SIA DS License (required)
• SIA CCTV License (required)

Work Location: In person