Skip to main content
Post your CV and find your next job on Indeed!

Self Directed Support Officer jobs

Sort by: -
    • A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to…
    • View all Berkeley Insurance Group jobs - London jobs - Business Support jobs in London
    • Salary Search: Business Support Officer salaries in London
    • As a member of the Direct Payment Officer team, you will support the implementation of self-directed support plans through direct payments to promote and…
    • All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your…
    • Occupational Health support along with an Employee Assistance Programme.
    • Deputise for the Assistant Director of Communications and Head of Communications, as…
    • Attend and pro-actively deal with any security-related incidents, as directed by the Control Room or line managers and accurately record all incidents in a…
    • Provide high-quality administrative support*.
    • Leading on the administrative support of our Individual Giving funding stream.
  • View similar jobs with this employer
    • You will undertake a range of statutory tasks including assessments and support planning, risk assessment and risk management and Carers' assessments.
  • View similar jobs with this employer
    • You will undertake a range of statutory tasks including assessments and support planning, risk assessment and risk management and Carers' assessments.
    • Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support).
    • The purpose of the job is to provide practical and emotional support to people who have been referred to the service who’s condition of property requires…
    • Self-motivated, self-directed and can adhere to a structured training and rollout schedule.
    • Deliver support for projects onboard vessels and colleagues offices.
  • View similar jobs with this employer
    • To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and…
    • Work under own initiative to undertake maintenance and repairs as directed, ensuring compliance with Trust safety standards and procedures.
    • Demonstrated knowledge and experience in a professional office environment, providing general office and catering support.
    • The successful candidate will be responsible for line managing front line Social Work staff to undertake assessment and care management responsibilities.

Job Post Details

Business Support Officer
Berkeley Insurance Group
London
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
London

Full job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job title: Acturis Support Officer

Location: United Kingdom (remote working)

Salary: negotiable

Job Purpose:

A support person with a good level of insurance and operational knowledge with a focus on Acturis to provide first line support for businesses in relation to their broking systems either by email or phone.

Support the business to resolve specific issues or proactively propose further developments or changes to address common problems.

Working with the Acturis Support Lead to provide effective and timely remote or on-site support for users in accordance with current priorities.

Operating in a new Retail Operations team, this is an opportunity to provide essential support to the businesses across the UK delivering to the Retail Strategy and Core Values.

THIS ROLE REQUIRES EXPERIENCE WITH THE ACTURIS SYSTEM, AS WELL AS INSURANCE KNOWLEDGE. APPLICATIONS WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED.

Responsibilities:

  • To assist the Acturis Support Lead to deliver support and assistance to the business
  • Liaise with third parties including Acturis to ensure issues or change requests are resolved promptly and accurately
  • Work with the Acturis Support Lead and Senior Business Support Officers to facilitate configuration changes to the various Acturis environments including documentation, as well as the necessary support required for migrations.
  • Provide on-site support for new groups of users of Acturis
  • Working with the Acturis Support Lead to identify opportunities for improvement or change in configuration or functionality

Principal Accountabilities / Responsibilities:

  • Resolution of business queries and issues
  • Adherence to required SLA’s
  • Adhere to Acturis Change Board controls and requirements.
  • Accuracy – attention to detail – low levels of error
  • New ideas proposed for improvements to processes / system use
  • Work with the Acturis Training and Support Officers to ensure user resources are kept up to date.
  • Support the Head of Operational Delivery to complete adhoc requirements as directed

Knowledge, Skills & Experience

Essential

  • Minimum of 2 years’ hands‑on experience using Acturis in an insurance broking environment.
  • Good understanding of insurance broking operations and workflows, including exposure to the UK insurance and/or Lloyd’s market.
  • Strong problem‑solving skills with the ability to diagnose issues and identify appropriate solutions.
  • High attention to detail and accuracy.
  • Strong verbal and written communication skills, with the ability to explain system concepts clearly to users.
  • Ability to manage a wide range of stakeholders and provide appropriate levels of support.
  • Experience working with third‑party suppliers.
  • Ability to multitask effectively in a fast‑paced operational environment.
    • Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office tools.


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Let Employers Find YouUpload Your Resume