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    • Investigating complex complaints about professional conduct.
    • We're currently looking for a Senior Investigations Officer on a full time, permanent basis.
    • Strong report-writing and presentation skills, including preparation of reports for senior leadership and boards.
    • Strong analytical and problem-solving skills.
    • Experience in driving complaints reduction & providing insights on business improvement.
    • You will also play a key role in implementing strategic change,…
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    • Experience of handling complaints in a housing, local authority, regulated customer service or Ombudsman-related environment.
    • You will work across all areas of the organisation, balancing commercial objectives with regulatory requirements, building credibility with senior stakeholders…
    • Management and reporting: Brief senior managers, prepare reports and undertake projects.
    • Inspection and investigation: Inspect private housing, including HMOs,…
    • London weighting allowance (Per Annum).
    • RRA - Recruitment and Retention Allowance (Per Annum).
    • Special Duty Bonus Payment (SDBP) up to per annum.
    • Actively lead in the reduction of customer complaints, warranty, cost of quality and in-house scrap and waste.
    • Development of ISO Quality standards and audits.
    • Confidence in challenging poor practice constructively, including at senior level.
    • Undertake trend analysis across multiple services and translate the findings…
    • Identify trends and emerging risks through complaints analysis.
    • Assist in the investigation and resolution of complex pension technical complaints.
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    • Support homes through complaints management, unannounced visits, and risk assessments.
    • Hours: Full-time, Monday to Friday, with participation in on-call rota.
    • A senior and influential position within an established security company.
    • The confidence to communicate with clients, employees and senior management at all…
    • Use patient feedback and complaints to identify improvements in service delivery.
    • Coordinate complaints handling, ensuring concerns are acknowledged,…
    • Investigate potential violations, complaints, conflicts of interest, and other compliance concerns.
    • Muc-Off was founded in 1994 and are now the leading supplier…
    • Work closely with the Head and other senior colleagues on the general development of the school.
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Job Post Details

ACCA logo
Senior Investigations Officer
ACCA
·
3.6
London
•
Hybrid work
Fixed term contract
Apply on company site

Job details

Pay information not provided
Employee assistance programme
Fixed term contract
Hybrid work in London

Full job description

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Senior Investigations Officer on a full time, permanent basis.

This position sits within the Regulation & Conduct Department. The role is based in London but we operate a remote first approach to working.


The Job

Reporting to an Assessment & Investigations Manager, on a day-to-day basis, you'll be involved in the following:

  • Investigating complex complaints about professional conduct
  • Reviewing and analysing documentary evidence
  • Drafting witness statements
  • Drafting clear and detailed reports of findings and decisions
  • Drafting Consent Orders and Reports of Disciplinary Allegations
  • Exercising strong case and time management skills
  • Preparing associated bundles for Reports and hearings


The Person

We're looking for someone who:

  • Is a professionally qualified accountant with at least five years' post qualification experience including audit work. Specialist investigatory or forensic accountancy experience would be an advantage
  • Has experience of making decisions on cases independently and articulating reasons in writing
  • Has knowledge of the framework in a professional regulatory environment and an understanding of regulatory and operational risk
  • Is interested in unravelling (sometimes voluminous) facts and information and identifying the key issues demonstrating excellent attention to detail
  • Is happy to work autonomously and is self-motivated to progress their own case load to meet KPIs.

Please note shortlisting for this role will commence from 02 November 2026.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.


We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.


For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.

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