Senior Desktop Engineer jobs

We have an exciting opportunity to join our small, highly collaborative networking team. The Network Technical Architect & Engineer is responsible for designing, configuring and installing complex network technologies. The role requires a strong understanding of our clients’ business requirements and IT needs, resulting in scalable, secure and efficient architectural strategies that incorporate a range of network solutions and technologies.You will guide customers through technology transitions, including network implementations and upgrades, and advise on network optimisation.

At times, demand for network design may be lower than the need for network delivery. We are therefore looking for someone flexible enough to work across both design and delivery when required.

You will be responsible for the design, deployment and lifecycle management of customer networks, firewalls, VPNs, circuits and network security solutions. Alongside your team, you will support ongoing maintenance and optimise network performance to ensure efficiency, reliability and security.

Core Responsibilities

• Collaborate with Sales and Pre-sales teams to fully understand customer needs.
• Conduct thorough analysis of customers network architectures, applications and business processes to ensure solutions align with requirements and support future growth.
• Produce designs that use the best technology options within customer budgets.
• Ensure designs encompass the wider technical estate and integrate effectively.
• Ensure designs are scalable, secure and highly available.
• Design and implement solutions that can be monitored, maintained and patched using existing ITPS platforms, enabling a seamless transition into Support.
• Lead solution presentations and technical discussions with customers, addressing concerns and providing clarification where required.
• Work closely with engineers across End User, Cloud & Infrastructure and Security teams to ensure customer solutions fit within their wider technical landscape.
• Produce high quality pre-installation and post-installation documentation.
• Ensure customer networks are onboarded effectively, with thorough documentation, robust monitoring thresholds and alerts, and clear update and patch schedules.
• Diagnose and resolve faults escalated from 1st or 2nd line teams.
• Share knowledge with 1st and 2nd line teams, supporting internal development through upskilling.

Requirements

• Proven experience as a Technical Architect or in a similar role within an MSP.
• Significant experience in network design and implementation, especially Cisco and Meraki.
• In-depth expertise in designing and delivering complex network solutions.
• Exceptional problem-solving skills, with the ability to rapidly understand technical issues and propose viable technical solutions.
• Ability to break down and communicate highly technical, complex problems to audiences ranging from junior technical colleagues to stakeholders with no technical background.
• Comfortable leading presentations to C-suite executives.
• Relevant certifications, such as CCNP, CCDE, CCIE and CMSS, are highly advantageous.
• Minimum of 3 to 5 years’ experience in network engineering, with specific expertise in Meraki, Cisco and Fortinet products.
• Language - excellent spoken and written English

Employee Benefits

• A clearly defined training and progression plan
• 27 days annual leave
• Your birthday off work
• Annual pay reviews
• Enhanced sick pay benefit (4 months full pay)
• Enhanced maternity leave benefit (4 months full pay)
• Enhanced paternity leave benefit (2 weeks full pay)
• Salary Sacrifice pension scheme match funded by the company up to 7%
• Salary sacrifice schemes - Cycle to Work, Tech & Home Scheme
• Electric Car Lease Scheme
• Perkbox membership and Costco card
• Virtual GP and Physiotherapy Service
• Fresh fruit, snacks, soft drinks and a commercial coffee machine provided

The Employer

ITPS are experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as a trusted IT partner.

With 26 years of experience, we partner with companies across the public and private sector to deliver data centre, cyber security, cloud, data and analytics, network services and managed services solutions.

Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient. Our vision is a world in which technology makes lives easier, society fairer and our planet greener.

Pay: £65,000.00-£75,000.00 per year

Work Location: Remote