Senior Desktop Engineer jobs

COME AND JOIN US . . .

We are currently seeking a proactive, solution-focused and versatile Senior IT Engineer, to join our IT team.

The on-target earning potential for this role is £45,000 / per annum - comprising a base salary of £40,000 plus a qualified estimate of £5,000 in gratuities and service charge. * As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Working closely with our IT Engineering Manager to architect, scale, and maintain core IT infrastructure, while providing tier-3 escalation support and overseeing lifecycle hardware and software deployments
• You'll have responsibility for the maintenance of all Gleneagles IT systems, including regular patching of servers and systems and coordination with third party providers to ensure all systems are kept up to date and secure
• Responding swiftly to support tickets from users and working closely with teams across our business on systems development and configuration requests ; providing the a fantastic service, keeping in mind our aim to ensure our people feel as valued as our guests
• Managing complex support incidents including coordinating closely with third party support and our in-house teams to ensure faults are resolved efficiently
• Assisting key stakeholders with strategic projects including the regular review of IT platforms and the development and delivery of IT projects; acting as technical authority for IT change ensuring all system changes are properly controlled
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• You have an accredited IT qualification, with extensive hands-on engineering experience; cyber security qualifications or experience is also desirable, however not essential
• Ideally, you have experience within Hospitality and managing Hospitality management systems, including payments and Point of Sale, with an understanding of Audio Visual systems
• You love to be hands on, visible within the business providing a great service, and you have the ability to step into and support all areas of IT systems and infrastructure
• Technically, you can manage all Microsoft environments including Windows OS, Microsoft 365, Azure, AD, Group Policy, and you have a great understanding of Windows Server management including Hyper-V environments
• You also have experience of network WAN / LAN, Wi-Fi, firewall / security technologies, unified comms / telephony, ideally using Avaya technologies
• Well versed in enterprise backup and security principles and technologies, you're also adept in ITIL service management and change control methodologies; managing third party support providers, monitoring SLAs and escalating incidents as required
• Flexible in your approach, you appreciate this type of role may involve occasionally working outside normal working hours to support our busy 24/7/365 business, in undertaking planned maintenance projects and ad hoc support requests
• Your desire to keep your skills and knowledge current means you’re always up to date with the IT and technology landscapes
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our grounds

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• About gratuities service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026, our full-time employees can expect to receive around £5,000 in addition to their annual salary

If you are our next Senior IT Engineer, please forward your most recent CV to us today!

INDHP