Senior Medical Receptionist jobs

About the role

We are looking for an enthusiastic Patient Coordinator to join Eltham Medical Practice. As one of the first people our patients speak to, you will help them find the right support and make sure they receive a professional, compassionate and positive experience from their first contact with us.

This is a varied and rewarding role where no two days are the same. You will work closely with colleagues and clinicians across the practice, helping coordinate patient care and keep our services running smoothly. You will provide an efficient, professional and patient-focused service across reception and administration.

What you’ll be doing

• Handle a wide range of patient telephone calls in a professional, calm and compassionate manner.
• Use our Care Navigation System to appropriately triage and direct patients to the most suitable service or clinician.
• Respond to patient enquiries and provide clear, helpful information.
• Manage one of our reception desks, keeping the environment welcoming, organised and professional.
• Process and respond to online patient requests.
• Communicate with external organisations and healthcare providers by telephone and email.
• Carry out a variety of administrative duties to support the smooth running of the practice.
• Use EMIS Health alongside other NHS digital platforms and systems.
• Work closely with clinicians, managers and the wider practice team to provide an effective, coordinated service for patients.
• Handle confidential and sensitive patient information appropriately, in line with practice policies and NHS requirements.

What we’re looking for

• Strong IT skills and confidence using different digital platforms.
• An empathetic and compassionate approach to patients.
• Resilience and patience, with the ability to stay calm and professional in a busy environment.
• Previous experience in customer service, healthcare, administration or a similar patient-facing environment is desirable.
• A positive attitude and willingness to support colleagues.
• The ability to work collaboratively as part of a team, use your own initiative and work independently when required.
• An analytical, thoughtful and sensitive approach to problem-solving.
• A strong commitment to confidentiality, professionalism and delivering high-quality patient service.

About Eltham Medical Practice

At Eltham Medical Practice, we believe great patient care starts with great people. We are an ever-expanding practice, providing services to more than 30,000 patients across three sites:

• Passey Place Surgery
• Westmount Surgery
• Well Hall Surgery

With three GP Partners and four Managers, we are a well-established practice with a strong focus on teamwork, professionalism and delivering an excellent service to our patients.

Expected hours: 16.0 – 37.5 per week

Benefits:

• Company events
• Company pension
• On-site parking

Application question(s):

• How many years experience do you have working in a GP Practice?
• This role may require you to work across our three sites: Passey Place, Westmount and Well Hall. Are you able to travel between all three sites as required?
• How many years experience do you have in a patient-facing, customer service, healthcare or administrative role?

Work Location: In person