Are you an experienced GP receptionist ready to take the next step in your career? Do you enjoy supporting colleagues, organising busy services and delivering excellent patient care?

Henley-in-Arden Medical Centre is looking for an enthusiastic, organised and proactive Senior Medical Receptionist / Administrator to lead and support our reception and administration teams.

This is an important role within our practice, combining hands-on reception and administrative duties with team leadership, staff development and operational support. You will help ensure the smooth day-to-day running of our services, providing a welcoming and professional experience for patients while supporting our clinical colleagues.

The successful candidate will have previous experience working in a UK GP practice, excellent communication and organisational skills, and a compassionate, patient-focused approach. You will be confident working in a busy environment, managing competing priorities and helping colleagues maintain high standards of service.

If you are a positive, flexible and motivated individual who takes pride in supporting both patients and colleagues, we would love to hear from you.

About us

Henley-in-Arden Medical Centre is a well-established, three-partner GP practice serving a semi-rural community in South Warwickshire.

We are proud of our supportive working environment, experienced team and commitment to providing high-quality patient care. Our positive team culture is reflected in our high staff retention.

Our practice offers:

A patient list of approximately 6,500.
EMIS clinical system.
Training practice status.
High achievement in Quality and Outcomes Framework (QOF) targets.
Excellent nursing, reception and administrative support.
A full complement of attached healthcare professionals.
A CQC rating of Good.
Active involvement in the Arden Primary Care Network (PCN).
A collaborative and supportive working environment.

Find out more about our practice at www.henley-in-ardenmedcntr.co.uk.

Key responsibilities

Team leadership and staff development

Provide day-to-day leadership, supervision and guidance to the reception and administration team.
Support and motivate staff, promoting a professional, collaborative and patient-focused working environment.
Maintain staff rotas and coordinate annual leave and sickness absence to ensure appropriate cover.
Support the Practice Manager with recruitment, induction, staff training and annual appraisals.
Identify training needs and help ensure staff are confident and competent in their roles.
Attend staff meetings and prepare minutes where required.
Provide hands-on reception and administrative cover when necessary.

Reception and patient services

Oversee daily reception activities, ensuring patients receive a courteous, compassionate and efficient service.
Support the team with telephone calls, patient enquiries, appointment bookings and clinic administration.
Coordinate daily clinics and appointments, identifying capacity issues and helping implement practical solutions.
Act as a point of contact for staff and patient queries, concerns and complaints relating to reception services.
Communicate effectively with patients, GPs, nursing staff, colleagues and external organisations.
Deal with challenging situations sensitively and professionally, escalating concerns where appropriate.

Administration and practice operations

Ensure reception and administrative duties are completed accurately, efficiently and to a high standard.
Coordinate monthly call-and-recall activity for QOF, patient services and clinical reviews.
Ensure monthly PPA claims are completed in accordance with practice procedures.
Support the Practice Manager with CQC requirements, health and safety audits, compliance activities and other operational responsibilities.
Assist with the review, development and implementation of practice policies and procedures.
Monitor relevant performance indicators and support the achievement of practice quality and service targets.
Identify opportunities to improve administrative processes and contribute to service development and change management.
Undertake specific projects and additional responsibilities as required to support the practice.

IT systems and training

Promote the effective use of EMIS and other practice IT systems.
Help ensure current and new staff receive appropriate training in clinical and administrative systems.
Support the setup of new staff accounts and access to relevant systems.
Troubleshoot routine IT issues where appropriate and liaise with NHS IT support or other providers when necessary.
Help maintain accurate records and ensure systems and processes are used consistently and effectively.

Professional standards

Maintain strict patient confidentiality and comply with data protection requirements.
Promote equality, diversity, dignity and respect in all interactions.
Follow practice policies, procedures and relevant health and safety requirements.
Maintain a flexible and professional approach, undertaking other reasonable duties appropriate to the role.

This job description outlines the principal responsibilities of the post and is not exhaustive. Duties may evolve in response to the needs of the practice and changes within the NHS.

Person specification

Essential requirements

Experience

Previous experience working in a UK GP practice is essential.
Experience undertaking medical reception and administrative duties.
Experience delivering high-quality patient service or customer care.
Confidence using clinical and administrative IT systems.

Skills and abilities

Excellent written and verbal communication skills.
Strong organisational skills and the ability to prioritise a varied workload.
Effective time management and the ability to meet deadlines.
A clear, professional and courteous telephone manner.
The ability to work independently and collaboratively as part of a team.
Good problem-solving skills and the ability to identify and address operational issues.
The ability to maintain confidentiality and handle sensitive information appropriately.
The ability to communicate effectively with patients, relatives, clinical colleagues and external organisations.

Personal qualities

A caring, compassionate and patient-focused approach.
Sensitivity and empathy when dealing with difficult or challenging situations.
A flexible, positive and proactive attitude.
The ability to lead by example and treat colleagues and patients with dignity and respect.
A commitment to continuing professional development and service improvement.

Desirable requirements

Previous experience supervising, supporting or managing staff.
A recognised management or leadership qualification.
Experience coordinating staff rotas, training or appraisals.
Experience supporting QOF, audits, compliance or practice performance activities.

Other requirements

Willingness to undergo the appropriate Disclosure and Barring Service (DBS) check for the post.

What we offer

Competitive pay of £15–£17 per hour, depending on experience.
A permanent, part-time position.
30 hours per week, worked Monday to Friday.
NHS pension.
Free on-site parking.
A friendly, supportive and collaborative team environment.
The opportunity to contribute to the development of the practice and the delivery of excellent patient care.

How to apply

If you have previous UK GP practice experience and are ready to take on a senior role supporting a busy reception and administration team, we would welcome your application.

Please apply through Indeed, outlining your relevant experience and what you would bring to the role.

Henley-in-Arden Medical Centre is committed to providing a respectful, inclusive and supportive working environment.

Pay: £15.00-£17.00 per hour

Expected hours: 32.5 per week

Benefits: